Litigation Risk Manager: Delivery Partner Enforcement

Amazon Inc.; Factoria (WA); On-site; USD 121,000 - 164,000; Full time

Job summary

Amazon Flex Risk Manager for the Service Level Standards team will lead investigations into contested delivery-partner enforcement actions and develop disposition recommendations for litigation matters. You will serve as a witness when required and collaborate with legal, enforcement owners, and regulators to protect last-mile operations.

The role requires coordinating with internal and external counsel, monitoring caseloads, and identifying systemic risks across jurisdictions to improve

Qualifications

• 6+ years of compliance, audit or risk management experience.
• Knowledge of Microsoft Office products and applications at an advanced level.
• Bachelor's degree or equivalent.

Responsibilities

• Conduct end-to-end deep-dive investigations into contested delivery partner enforcement actions.
• Develop and deliver well-reasoned disposition recommendations for active litigation and arbitration matters.
• Serve as a subject matter witness in arbitration hearings, tribunal proceedings, and regulatory inquiries.
• Partner closely with internal legal teams and outside counsel to align on case strategy, timelines, and desired outcomes.
• Monitor and manage caseload with competing priorities, jurisdictional deadlines, and strict SLAs.
• Identify emerging litigation trends, recurring claim patterns, and systemic risks across jurisdictions.
• Provide closed-loop feedback to enforcement program owners to proactively address root causes of disputes.
• Identify opportunities for workflow efficiency improvements and contribute to process optimization.
• Coordinate with cross-functional stakeholders to ensure responses are accurate, comprehensive, and delivered on time.

Skills

Risk management

Investigation

PMP certification

Six Sigma

Technology-driven enforcement

Education

Bachelor's degree

Master's degree

Tools

Microsoft Office

Job description

Amazon Flex Risk Manager for the Service Level Standards team will lead investigations into contested delivery-partner enforcement actions and develop disposition recommendations for litigation matters. You will serve as a witness when required and collaborate with legal, enforcement owners, and regulators to protect last-mile operations.

The role requires coordinating with internal and external counsel, monitoring caseloads, and identifying systemic risks across jurisdictions to improve