Litigation Operations Support Analyst - Subpoena Processing

Bank of America; Phoenix (AZ); On-site; USD 65,000 - 90,000; Full time

Job summary

Bank of America is seeking a skilled professional to handle moderately complex legal documents and subpoenas for civil and criminal matters. You will interpret, research, and respond with compliance to state and federal laws, maintaining caseload and meeting deadlines.

The role requires independent work with minimal supervision, strong attention to detail, and effective communication with external parties, while supporting an in-office culture with collaboration.

Qualifications

• 1 year+ experience in portfolio management, legal, mortgage or finance.
• Ability to research, identify, and retrieve responsive documents across banking products, systems, and platforms.
• Excellent written and verbal communication skills, with ability to tailor communications to diverse audiences.
• Strong attention to detail with a track record of accurate work within deadlines.
• Strong analytical and problem-solving skills to develop effective solutions.
• Ability to adapt to changing priorities and manage multiple projects.
• Self-motivated with the ability to work independently with minimal supervision.
• Professional demeanor with strong client-service orientation.

Responsibilities

• Processes third party subpoenas served on the bank for civil and criminal matters.
• Reviews complex legal documents and logs key information into case management system.
• Applies state and federal laws to ensure proper service and privacy requirements.
• Navigates multiple systems to research and obtain responsive documents.
• Interacts with law enforcement, agencies, and attorneys to negotiate scope and due dates.
• Maintains a large caseload with multiple moving parts through strong organizational skills.
• Interprets legal documents accurately and manages caseload effectively.
• Submits timely, accurate responses to legal matters and communicates with third parties.

Skills

Attention to Detail

Organizational Effectiveness

Research

Analytical Thinking

Business Acumen

Interpret Relevant Laws, Rules, andReg

Pipeline Management

Risk Management

Job description

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:

This job is responsible for handling moderately complex legal documents; knowledge of a subset of documents necessary to provide thorough responses on behalf of the bank to 3rd parties. Key responsibilities include interpretation, sound judgment, informed decisions, restricting accounts, and compliance with state, federal requirements and privacy laws. Job expectations include maintaining caseload and adherence to production, quality requirements and required deadlines.

Line of Business Job Description:

Legal Order operations is an area with significant legal and reputational risk that processes third party levies, garnishments, temporary restraining notices, and seizure warrants related to debts or criminal activity, as well as subpoenas served on the bank for both civil and criminal matters.

Responsibilities:

• Processes third party subpoenas served on the bank for both civil and criminal matters
• Review complex legal documents and log key information into case management system for bank records responsive to the subpoena.
• Review of documents includes ability to apply state and federal laws to maintain compliance with proper service, customer notification requirements, and compliance with Right to Financial Privacy Act
• Role requires ability to navigate dozens of systems to research and acquire responsive documents.
• Interaction with Law Enforcement, agencies, and attorneys to negotiate scope, court appearances, and reasonable due dates for delivery.
• Advanced organizational skills to maintain a large caseload of case with multiple moving parts.
• Accurately interprets legal documents
• Manages Caseload effectively
• Submits timely accurate responses to legal matters
• Communicates effectively with external third parties
• Makes decisions with minimal support

Required Qualifications:

• Minimum of 1 year experience in portfolio management, legal, mortgage and/or finance.
• Demonstrated ability to research, identify, and retrieve responsive documents across a variety of banking products, systems, and platforms.
• Excellent written and verbal communication skills, including the ability to tailor communications to diverse audiences, actively listen, and provide timely follow-up and status updates.
• Strong attention to detail with a proven track record of delivering accurate and complete work product within required deadlines
• Strong analytical, problem-solving, and decision-making skills, with the ability to leverage research, past experience, and available resources to develop effective solutions.
• Proven ability to adapt to changing priorities, manage multiple projects simultaneously, and embrace new processes that improve efficiency and effectiveness.
• Self-motivated with a demonstrated ability to work independently, exercise sound judgment, and require minimal supervision while maintaining a collaborative team mindset.
• Professional demeanor with a strong client-service orientation, demonstrating patience, composure, and professionalism when handling sensitive or complex matters.

Skills:

• Attention to Detail
• Organizational Effectiveness
• Research
• Analytical Thinking
• Business Acumen
• Interpret Relevant Laws, Rules, and Regulations
• Pipeline Management
• Risk Management

Shift: 1st shift (United States of America)

Hours Per Week: 40

Privacy Statement: https://careers.bankofamerica.com/en-us/privacy-notice

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world.

We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Partnering Locally Learn about some of the ways Bank of America is making a difference in the communities we serve.

Global Impact Learn about the six areas that guide Bank of America’s efforts to help make financial lives better for customers, clients, communities and our teammates.

Opportunity and Inclusion Each employee brings unique skills, background and opinions. We see opportunity and inclusion as our platform for innovation and a key component in our success.

Our Values Learn about our four values that represent what we believe.

Pay Transparency: https://careers.bankofamerica.com/en-us/pay-transparency