Litigation Operations Support Analyst – Attachments

Bank of America; Phoenix (AZ); On-site; USD 60,000 - 80,000; Full time

Job summary

Bank of America in Phoenix is seeking a legal orders associate to review moderately complex legal documents and determine whether to attach client funds. You will interpret state and federal requirements, manage a caseload, and ensure timely responses to third parties.

The role emphasizes accuracy, compliance, and collaboration with courts and agencies, with a focus on risk management and maintaining client confidentiality.

Qualifications

• Excellent written and verbal communication; ability to comprehend complex legal documents.
• Experience managing high-volume caseloads of litigation and subpoenas.
• Skilled in researching, identifying, and retrieving documents across banking products.
• Strong organizational and time-management skills with attention to detail.
• Analytical, problem-solving, and decision-making abilities for time-sensitive matters.
• Ability to adapt to changing regulatory requirements and business needs.
• Self-motivated, able to work independently with minimal supervision.
• Professional demeanor with strong client-service focus.

Responsibilities

• Review complex legal orders and determine attachment eligibility.
• Process levies, garnishments, and exemptions according to law.
• Initiate payments to agencies or courts as applicable.
• Prepare customer notification letters for account activity.
• Provide official bank responses to courts or agencies.
• Communicate with external parties and law enforcement as needed.
• Manage caseload and meet SLAs and deadlines.

Skills

Attention to Detail

Organizational Effectiveness

Research

Analytical Thinking

Business Acumen

Legal Interpretation

Pipeline Management

Risk Management

Job description

Job Description

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact.

Join us!

Job Description

This job is responsible for handling moderately complex legal documents; knowledge of a subset of documents necessary to provide thorough responses on behalf of the bank to 3rd parties. Key responsibilities include interpretation, sound judgment, informed decisions, restricting accounts, and compliance with state, federal requirements and privacy laws. Job expectations include maintaining caseload and adherence to production, quality requirements and required deadlines.

Line of Business Job Description

Legal Order operations is an area with significant legal and reputational risk that processes third party levies, garnishments, temporary restraining notices, and seizure warrants related to debts or criminal activity, as well as subpoenas served on the bank for both civil and criminal matters.

Responsibilities

• Review complex legal orders, apply state or federal laws and determine whether to attach client funds Attachments processes levies, garnishments, temporary restraining notices, and seizure warrants related to debts or criminal activity Determine eligibility for state or Federal Exemptions Initiate payment of funds to agency / court as applicable Apply Federal Exemptions to allow access to exempt funds Create customer notification letter for account activity Provide official bank response to courts or agencies Contact with agencies including law enforcement as needed Accurately interprets legal documents Manages Caseload effectively Submits timely accurate responses to legal matters Communicates effectively with external third parties Makes decisions with minimal support

Required Qualifications

Excellent written and verbal communication skills including ability to comprehend complex legal documents. Ability to manage a high-volume caseload of litigation requests, subpoena responses, and document retrieval assignments while consistently meeting established service-level agreements (SLAs) and deadlines. Demonstrated ability to accurately research, identify, and retrieve responsive documents across multiple banking products, systems, and repositories while maintaining a high level of quality and compliance. Strong organizational and time management skills, with the ability to prioritize competing demands, manage multiple cases simultaneously, and deliver work with a high degree of accuracy and attention to detail. Strong analytical, problem-solving, and decision-making skills, with the ability to conduct complex research, evaluate findings, and recommend effective solutions for time-sensitive matters. Ability to comprehend subsequent follow up documents that may impact the status of orders and quickly decision legal documents Proven ability to adapt to changing priorities, regulatory requirements, and business needs while maintaining productivity in a fast-paced environment. Self-motivated with the ability to work independently, exercise sound judgment, identify process improvements, and require minimal supervision. Professional demeanor with a strong client-service focus, demonstrating patience, composure, and professionalism when handling sensitive legal matters and escalations.

Skills

Attention to Detail Organizational Effectiveness Research Analytical Thinking Business Acumen Interpret Relevant Laws, Rules, and Regulations Pipeline Management Risk Management

Shift: 1st shift (United States of America) Hours Per Week: 40

Privacy Statement: https://careers.bankofamerica.com/en-us/privacy-notice

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us! Partnering Locally Learn about some of the ways Bank of America is making a difference in the communities we serve. Global Impact Learn about the six areas that guide Bank of America’s efforts to help make financial lives better for customers, clients, communities and our teammates. Opportunity and Inclusion Each employee brings unique skills, background and opinions. We see opportunity and inclusion as our platform for innovation and a key component in our success. Our Values Learn about our four values that represent what we believe. Pay Transparency: https://careers.bankofamerica.com/en-us/pay-transparency