AML Operations Control Analyst-KYC

Bank of America; Chandler (AZ); On-site; USD 60,000 - 85,000; Full time

Job summary

Bank of America is seeking a compliance analyst to conduct routine analysis, research, and investigations in diversified compliance operations aligned to the bank's standards. The role focuses on regulatory requirements and managing inherent risks while building relationships with business partners and clients.

Key responsibilities include day-to-day activities, issue identification, process improvements, QA on controls, and supporting urgent special projects.

Qualifications

• Minimum of 1 year customer service experience in a call center environment in Banking/Financial industry.
• Ability to tactfully handle customer concerns.
• Must pass a Bi-lingual Spanish assessment.

Responsibilities

• Performs day-to-day activities aligned to the team's common goals, strategy, and metrics.
• Identifies and analyzes problems related to product lines or functions and develops and implements process improvements.
• Provides quality assurance review and testing on operating key controls.
• Supports special projects that represent significant risk exposure and identifies and escalates risks accordingly with a sense of urgency.

Skills

Customer service

Bilingual Spanish

Communication skills

Job description

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates' physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact.

This job is responsible for conducting routine analysis, research, and investigations in diversified compliance operations aligned to the bank's Financial Crimes Enterprise Policy and the Financial Crimes Global Standard.

Key responsibilities include executing against regulatory requirements and economic sanctions compliance practices, understanding and anticipating inherent risks to the business, and building and maintaining business relationships.

Responsibilities

• Performs day-to-day activities aligned to the team's common goals, strategy, and metrics and works on improving capabilities through learning and development.
• Identifies and analyzes problems related to product lines or functions and develops and implements process improvements to address and resolve issues.
• Provides quality assurance review and testing on operating key controls.
• Supports special projects that represent significant risk exposure and identifies and escalates risks accordingly with a sense of urgency.
• Ensures quality service and effective and efficient operations support for the assigned area's internal business partners and external clients.
• Interprets and analyzes information gathered from numerous applications and third party sources and identifies issues that prompt further inquiry.

Required Responsibilities

• Minimum of 1 year customer service experience in call center environment in the Banking/Financial industry handling
• Ability to tactfully handle customer concerns
• Ability to work within the operating hours and days for this position as outlined in the posted job requisition as well as overtime as needed
• Excellent verbal and interpersonal communication skills
• Must pass a Bi-lingual Spanish assessment

Desired Responsibilities

• Adaptability
• Analytical Thinking
• Critical Thinking
• Data Collection and Entry
• Data Quality Management
• Collaboration
• Decision Making
• Interpret Relevant Laws, Rules, and Regulations
• Problem Solving
• Research Analysis
• Customer and Client Focus
• Innovative Thinking
• Oral Communications
• Prioritization
• Quality Assurance

Shift

Shift: 1st shift (United States of America)

Hours Per Week

Hours Per Week: 40

Privacy Statement: https://careers.bankofamerica.com/en-us/privacy-notice

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We're devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference.

Partnering Locally

Learn about some of the ways Bank of America is making a difference in the communities we serve.

Global Impact

Learn about the six areas that guide Bank of America efforts to help make financial lives better for customers, clients, communities and our teammates.

Opportunity and Inclusion

Each employee brings unique skills, background and opinions. We see opportunity and inclusion as our platform for innovation and a key component in our success.

Our Values

Learn about our four values that represent what we believe.

Pay Transparency

https://careers.bankofamerica.com/en-us/pay-transparency