Litigation Operations Support Analyst - Subpoena Processing

Bank of America; Chandler (AZ); On-site; USD 55,000 - 75,000; Full time

Job summary

Bank of America is seeking a detail-oriented specialist for Legal Order operations responsible for processing third-party subpoenas, reviewing documents, and ensuring compliance with state and federal laws. The role requires strong organizational skills and the ability to interact with law enforcement, attorneys, and bank staff to manage a high-volume caseload.

Responsibilities include researching, assembling responsive documentation, and providing timely, accurate responses, while navigating

Qualifications

• Minimum of 1 year experience in portfolio management, legal, mortgage and/or finance.
• Demonstrated ability to research, identify, and retrieve responsive documents across banking products, systems, and platforms.
• Excellent written and verbal communication skills, including tailoring communications to diverse audiences, active listening, and timely follow-up.
• Strong attention to detail with a track record of delivering accurate and complete work within deadlines.
• Strong analytical, problem-solving, and decision-making skills with the ability to leverage resources for effective solutions.
• Proven ability to adapt to changing priorities, manage multiple projects, and embrace new processes to improve efficiency.
• Self-motivated with the ability to work independently and with minimal supervision while maintaining collaboration.

Responsibilities

• Processes third party subpoenas served on the bank for both civil and criminal matters
• Review complex legal documents and log key information into case management system for bank records responsive to the subpoena
• Apply state and federal laws to maintain compliance with proper service, customer notification requirements, and Right to Financial Privacy Act
• Navigate dozens of systems to research and acquire responsive documents
• Interact with Law Enforcement, agencies, and attorneys to negotiate scope, court appearances, and deadlines
• Maintain a large caseload with multiple moving parts and advanced organizational skills
• Accurately interpret legal documents
• Manage Caseload effectively
• Submit timely accurate responses to legal matters
• Communicate effectively with external third parties
• Make decisions with minimal support

Skills

Attention to Detail

Organizational Effectiveness

Research

Analytical Thinking

Business Acumen

Interpret Relevant Laws, Rules, andReg

Pipeline Management

Risk Management

Job description

Job Description

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates' physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Line of Business Job Description

Legal Order operations is an area with significant legal and reputational risk that processes third party levies, garnishments, temporary restraining notices, and seizure warrants related to debts or criminal activity, as well as subpoenas served on the bank for both civil and criminal matters.

Responsibilities

• Processes third party subpoenas served on the bank for both civil and criminal matters
• Review complex legal documents and log key information into case management system for bank records responsive to the subpoena.
• Review of documents includes ability to apply state and federal laws to maintain compliance with proper service, customer notification requirements, and compliance with Right to Financial Privacy Act
• Role requires ability to navigate dozens of systems to research and acquire responsive documents.
• Interaction with Law Enforcement, agencies, and attorneys to negotiate scope, court appearances, and reasonable due dates for delivery.
• Advanced organizational skills to maintain a large caseload of case with multiple moving parts
• Accurately interprets legal documents
• Manages Caseload effectively
• Submits timely accurate responses to legal matters
• Communicates effectively with external third parties
• Makes decisions with minimal support

Required Qualifications

• Minimum of 1 year experience in portfolio management, legal, mortgage and/or finance.
• Demonstrated ability to research, identify, and retrieve responsive documents across a variety of banking products, systems, and platforms.
• Excellent written and verbal communication skills, including the ability to tailor communications to diverse audiences, actively listen, and provide timely follow-up and status updates.
• Strong attention to detail with a proven track record of delivering accurate and complete work product within required deadlines
• Strong analytical, problem-solving, and decision-making skills, with the ability to leverage research, past experience, and available resources to develop effective solutions.
• Proven ability to adapt to changing priorities, manage multiple projects simultaneously, and embrace new processes that improve efficiency and effectiveness.
• Self-motivated with a demonstrated ability to work independently, exercise sound judgment, and require minimal supervision while maintaining a collaborative team mindset.
• Professional demeanor with a strong client-service orientation, demonstrating patience, composure, and professionalism when handling sensitive or complex matters.

Skills

• Attention to Detail
• Organizational Effectiveness
• Research
• Analytical Thinking
• Business Acumen
• Interpret Relevant Laws, Rules, and Regulations
• Pipeline Management
• Risk Management

Shift

1st shift (United States of America)

Hours Per Week

40