Litigation Operations Supervisor - Dallas

Thompson Law; Dallas (TX); On-site; USD 110,000 - 160,000; Full time

Benefits offered by this job

Health insurance

Life insurance (100% paid)

Dental & Vision

Paid time off & holidays

401(k) with employer matching

Job summary

Thompson Law in Dallas seeks a driven Litigation Operations Supervisor to optimize firm operations and cultivate a high-performing team. The role emphasizes mentoring staff, ensuring efficient workflow, and driving continuous improvement across departments.

The supervisor will develop KPIs, generate performance reports, and guide adherence to compliant processes while supporting strategic initiatives and a culture of excellence.

Qualifications

• Bachelor's degree in Business Administration, Legal Studies, IT, or related field.
• 5–7 years of progressive leadership in legal operations, preferably in PI.
• Proven ability to motivate, coach, and develop high-performing teams.

Responsibilities

• Lead and mentor a team of legal operations professionals.
• Analyze workflows to identify improvements and opportunities for automation.
• Guide tooling usage across case management, document management, and e-discovery.

Skills

Leadership

Coaching

Mentoring

Staff management

KPI development

Process improvement

Education

Bachelor's degree

Tools

Case management software

MS Excel

Job description

Thompson Law isseekinga highly motivated, empathetic, and seasonedLitigationOperations Supervisorto join our dedicated team in Dallas.

The Position

This pivotal leadership role will primarily drive the optimization of our firm's operational efficiency and focus significantly on cultivating a high-performing team. The Manager will be instrumental in mentoring, coaching, and inspiring staff, ensuring seamless workflow management across all departments, and fostering an environment of continuous improvement and professional growth. This role is for a leader who excels at understanding and developing people and who is committed to maximizing the potential of their team,ultimately contributingto our mission of providing unparalleled legal representation to our clients.

Key Responsibilities

• Lead, motivate, coach, and mentor a team of legal operations professionals and manage staff. Foster a positive and productive work environment by conducting regular one-on-one meetings, performance reviews, and professional development planning.
• Analyze existing legal workflows andidentifyopportunities for improvement, automation, and standardization.
• Guide the team inleveraginglegal technology software (e.g., case management systems, document management systems, e-discovery tools, and communication platforms) to maximize productivity and effectiveness.
• Develop andmaintainkey performance indicators (KPIs) and operational metrics. Generate insightful reports to provide clarity on firm performance,identifybottlenecks, and inform strategic decision-making, presenting findings effectively to leadership and team members.
• Assistin the creation, communication, and enforcement of firm-wide operational policies and procedures to ensure consistency, compliance, and efficiency across the team.
• Lead and actively contribute to various operational projects, delegating tasks effectively and ensuringtimelyand successful completion within scope and budget, while also developing project management skills within the team.
• Support efforts to ensure operational processescomply withlegal, ethical, and regulatory requirements, guiding the team inmaintaininghigh standardsof compliance.

REQUIRED

• The complete lifecycle of personal injury cases from intake through settlement or litigation (e.g., pre-litigation, litigation phases, discovery, mediation, trial preparation).
• A minimum of 5-7 years of hands-on litigation paralegal experience in the personal injury (PI) industry.
• Candidates must have active PI litigation paralegal experience or direct supervisory experience overseeing the litigation paralegal function within the past 5 years.
• 3-5 years of supervisory or management experience, within direct oversight of litigation paralegals and/or litigation paralegal process.
• Key operational drivers and challenges specific to high-volume personal injury practices.
• The interplay between different departments (intake, case management, litigation, client relations) within a personal injury firm.

Qualifications

• A bachelor's degree is highly preferred in Business Administration, Legal Studies, Information Technology, or a related field.
• Minimum of 5-7 years of progressive experience in legal operations, or a similar leadership role within a law firm environment, preferably in personal injury.
• Demonstrated leadership experience with a proven ability to motivate, coach, mentor, and develop high-performing teams, and an insightful approach to leading and inspiring individuals.
• Proventrack recordof successfully implementing andoptimizinglegal processes.
• Proficiencywith legal case management software, Microsoft Office Suite (especially Excel), and other relevant business tools.
• Superior communication, presentation, and interpersonal skills, with a high degree of emotional intelligence and the ability to effectively collaborate and influence at all levels of staff.
• High degree of professionalism, integrity, and discretion.
• Ability to thrive in a fast-paced, high-volume environment and adapt to evolving needs, while providing stable leadership for the team.

Total Compensation Package

• Competitive salary (Base + Bonus Structure)
• Full health insurance coverage and life insurance (100% paid by the firm)
• Dental & Vision offered
• Generous paid time off and paid holidays
• 401(k) with employer matching

Join us at this exciting juncture, where you can share your experience and make a real difference with our clients and colleagues. We look forward to welcoming you to our dedicated team!