Litigation IT Support Technician — Remote/Hybrid

CGS Federal; Baltimore (MD); Hybrid; USD 100,000 - 205,000; Full time

Job summary

CGS Federal is seeking a Litigation Support Technician to join our Information Technology team in Maryland. The role focuses on coordinating trial support, administering litigation software, ensuring security, and providing customer training across hybrid in-office and remote work.

The position requires a U.S. citizenship, a related bachelor's degree, and the ability to obtain government security clearance. Prior experience with IPRO Eclipse, Relativity, Nuix, and Law Pre-Discovery is preferred.

Qualifications

• Must be a U.S. Citizen.
• Bachelor's Degree (In related field).
• Must be able to successfully complete a stringent Background Investigation and obtain the required Government Security clearance.
• Experience with Litigation Support principles, methods, and practices.
• Experience with Litigation Support systems development concepts.
• Performance monitoring principles and methods.
• Quality assurance principles.
• Familiarity with Technical documentation methods and procedures.
• Familiarity with Systems security methods and procedures.
• Oral and written communication techniques.
• Experience with Litigation support databases working with load files such as IPRO Eclipse and Relativity.
• Experience with Discovery processing hardware and software such as Law Pre-Discovery and Nuix systems.
• Familiarity with Quality control of incoming data to comply with District Electronically Stored Information (ESI) Specifications.

Responsibilities

• Coordinates litigation support services including trial preparation and presentation.
• Administers litigation support systems: testing, QA, configuration, installation, and maintenance.
• Ensures systems availability, functionality, integrity, and efficiency.
• Installs new or modified litigation support hardware and software.
• Resolves hardware/software interface and interoperability problems.
• Maintains the district's litigation support equipment inventory.
• Implements and enforces systems security policies and procedures for confidentiality and access.
• Provides customer support, installation, configuration, troubleshooting, and training.
• Diagnoses and resolves user-reported incidents and performs onboarding for new users.
• Performs other related duties as assigned.

Skills

Litigation support

Systems administration

Information security

Customer support

Problem diagnosis

Inventory management

Technical documentation

Oral and written communication

Education

Bachelor's degree in related field

Tools

IPRO Eclipse

Relativity

Law Pre-Discovery

Nuix

Job description

CGS Federal is seeking a Litigation Support Technician to join our Information Technology team in Maryland. The role focuses on coordinating trial support, administering litigation software, ensuring security, and providing customer training across hybrid in-office and remote work.

The position requires a U.S. citizenship, a related bachelor's degree, and the ability to obtain government security clearance. Prior experience with IPRO Eclipse, Relativity, Nuix, and Law Pre-Discovery is preferred.