Litigation Enablement Manager: Training and Ops

Morgan & Morgan, P.A.; Boston (MA); On-site; USD 60,000 - 100,000; Full time

Benefits offered by this job

Medical and dental insurance

401(k) plan

Paid time off

Paid holidays

Job summary

Morgan & Morgan, P.A. is seeking an Enablement Manager for on-site work in Boston to strengthen our legal operations.

You will lead training, manage performance, and drive productivity across case staff in multiple regions, partnering with Learning & Development, IT, and HR to remove bottlenecks and raise standards. You will onboard new hires, establish processes, and monitor KPIs through dashboards to ensure timely, accurate work.

Qualifications

• Bachelor’s degree in business administration or related field or equivalent work experience.
• 2+ years of paralegal or litigation experience in the personal injury industry.
• Exceptional leadership, time management, facilitation, and organizational skills.
• Working knowledge of change management principles and performance evaluation processes.

Responsibilities

• Oversee and develop litigation staff across various markets, focusing on driving their performance in alignment with team objectives and overarching business goals.
• Monitor and enforce compliance of case staff while promoting a positive work environment.
• Enforce operational goals for case staff, and monitor performance in real-time through KPIs and dashboards.
• Resolve roadblocks and challenges for case staff by managing and tracking support from other departments (e.g. Learning & Development, I.T., HR, etc.).
• Audit case files to ensure employees are working efficiently and meeting their metrics in a timely manner.
• Establish, enable, and execute additional processes for auditing performance.
• Review metrics to proactively identify areas of improvement for case staff.
• Facilitate case staff training with internal Learning and Development Team.
• Guide case staff to negotiate claims proactively and aggressively to settlement.
• Contribute to team strategic initiatives and help build shared standards and processes.
• Communicate firm goals and vision to staff.
• Onboard new hires and facilitate shadowing with other litigation staff members.
• Build relationships with case staff and attorneys in each region.

Skills

Leadership

Time management

Facilitation

Organizational skills

Education

Bachelor’s degree in business administration or related field

Job description

Morgan & Morgan, P.A. is seeking an Enablement Manager for on-site work in Boston to strengthen our legal operations.

You will lead training, manage performance, and drive productivity across case staff in multiple regions, partnering with Learning & Development, IT, and HR to remove bottlenecks and raise standards. You will onboard new hires, establish processes, and monitor KPIs through dashboards to ensure timely, accurate work.