Litigation Client Services Associate (Hybrid)

Corporation Service Company; Sacramento (CA); Hybrid; USD 48,000 - 53,000; Full time

Job summary

Corporation Service Company is seeking an Associate Client Service Representative for our Litigation Management Call Center team. This hybrid role supports clients in a fast-paced environment, handling calls and emails related to service of process and related documents.

You will build relationships with clients, respond to inquiries, navigate multiple databases, and support internal customers. We value accuracy, collaboration, and a strong commitment to world-class service.

Qualifications

• Energetic self-starter who thrives in a fast-paced, team-oriented environment.
• High attention to detail and accuracy.
• Strong prioritization and time management skills.
• Effective verbal and written communication skills.
• Strong Customer Service Skills
• Problem-solving skills
• Be a model employee of the CSC value of service
• Strong computer skills and proficiency in MS Office: Word, Outlook, Excel

Responsibilities

• Building relationships with our clients to better understand their unique needs and concerns
• Responding to customer inquiries in a professional, accurate, and in a timely fashion
• Responding to customer inquiries via Outlook, Salesforce, or phone
• Navigating quickly between multiple databases quickly and accurately
• Fulfilling requests and answering questions for internal customers
• Review and process of legal documents
• Research and analysis of legal documents

Skills

Self-starter

Attention to detail

Prioritization

Verbal communication

Written communication

Customer service

Problem-solving

Service orientation

MS Office

Job description

Corporation Service Company is seeking an Associate Client Service Representative for our Litigation Management Call Center team. This hybrid role supports clients in a fast-paced environment, handling calls and emails related to service of process and related documents.

You will build relationships with clients, respond to inquiries, navigate multiple databases, and support internal customers. We value accuracy, collaboration, and a strong commitment to world-class service.