Litigation Client Service Specialist – Hybrid

CSC; Lewisville (TX); Hybrid; USD 48,000 - 53,000; Full time

Job summary

CSC is a global leader in business, legal, tax, and digital brand services. We are seeking an Associate Client Service Representative for our Litigation Management Call Center in a hybrid model, supporting clients across the United States.

You will handle calls and emails about service of process, work with corporate and law firm clients, and maintain strong communication, accuracy, and timely responses. Proficiency with MS Office and Salesforce is helpful; the schedule is Monday–Friday, 10–7

Qualifications

• Energetic self-starter who thrives in a fast-paced, team-oriented environment.
• High attention to detail and accuracy.
• Strong prioritization and time management skills.
• Effective verbal and written communication skills.
• Strong Customer Service Skills.
• Problem-solving skills.
• Strong research skills.

Responsibilities

• Building relationships with our clients to better understand their unique needs and concerns.
• Responding to customer inquiries in a professional, accurate, and timely fashion.
• Responding to customer inquiries via Outlook, Salesforce, or phone.
• Navigating quickly between multiple databases quickly and accurately.
• Fulfilling requests and answering questions for internal customers.
• Review and process of legal documents.
• Research and analysis of legal documents.

Skills

Energetic self-starter

Attention to detail

Verbal communication

Written communication

Time management

Customer service

Problem solving

Research skills

Tools

MS Office

Salesforce

Job description

CSC is a global leader in business, legal, tax, and digital brand services. We are seeking an Associate Client Service Representative for our Litigation Management Call Center in a hybrid model, supporting clients across the United States.

You will handle calls and emails about service of process, work with corporate and law firm clients, and maintain strong communication, accuracy, and timely responses. Proficiency with MS Office and Salesforce is helpful; the schedule is Monday–Friday, 10–7