Korean Speaking Support Specialist - Work In Sofia, Bulgaria

Mercier Consultancy Group; Germany (OH); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Fully Paid Relocation Package

Health Insurance

Fully Paid Training programs

Monthly performance bonus

Job summary

Mercier Consultancy Group in Sofia, Bulgaria, seeks a Korean Speaking Support Specialist to be the frontline for Korean-speaking clients in our Customer Support Services practice. The role requires native or fluent Korean, strong English, and a proactive service mindset.

On-site in Sofia, with full relocation support for this international opportunity. You will handle complex inquiries, maintain CRM records, collaborate with an international team, and strive to exceed KPIs while delivering

Qualifications

• Native or fluent Korean (spoken and written) is mandatory.
• Strong command of English for internal company communication.
• Excellent interpersonal skills with a proactive, problem-solving mindset.
• Ability to thrive in an on-site office environment in Sofia.

Responsibilities

• Act as the primary contact for Korean-speaking clients, providing high-level support.
• Resolve complex inquiries through multiple channels while ensuring satisfaction and loyalty.
• Maintain accurate client interaction records in CRM systems.
• Collaborate with international teammates to share best practices and optimize workflows.
• Stay updated on product developments and company policies to provide precise assistance.
• Contribute to the continuous improvement of support protocols and customer journey.
• Strive to meet and exceed performance targets and KPIs.

Skills

Korean language

English proficiency

Interpersonal skills

Problem solving

Tools

CRM systems

Job description

Korean Speaking Support Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm specializing in connecting top-tier talent with high-growth organizations across the European BPO and customer support landscape. As a leader in talent acquisition, we pride ourselves on facilitating career-defining opportunities that bridge the gap between global professionals and world-class companies, consistently setting the gold standard for executive and specialized recruitment.

Job Overview

We are currently seeking a talented professional for a Korean Speaking Support Specialist position in Bulgaria, based in the vibrant capital of Sofia. This is a premier role within the Customer Support Services industry, designed for a candidate who is passionate about delivering exceptional client experiences and looking to elevate their career through one of our exclusive Korean-speaking jobs.

Key Responsibilities

• Act as the primary point of contact for Korean-speaking clients, providing high-level support within the Customer Support Services sector.

• Resolve complex inquiries through various channels, ensuring customer satisfaction and brand loyalty.

• Maintain accurate records of client interactions in our internal CRM systems to track performance metrics.

• Collaborate with international team members to share best practices and optimize support workflows.

• Stay updated on product developments and company policies to provide precise and professional assistance.

• Contribute to the continuous improvement of support protocols to enhance the overall customer journey.

• Drive positive outcomes by meeting and exceeding established performance targets and KPIs.

• Native or fluent Korean (spoken and written) is mandatory for this role.

• Valid EU passport or appropriate work authorization for Bulgaria.

• Previous experience in a professional Customer Support Services environment is highly valued.

• Strong command of English for internal company communication.

• Excellent interpersonal skills and a proactive, problem-solving mindset.

• Ability to thrive in an on-site office environment located in Sofia.

What We Offer

• Competitive Monthly Salary with regular performance reviews.
• Fully Paid Training programs to ensure your success in the Customer Support Services industry.
• Comprehensive Health Insurance and additional wellness benefits.
• Fully Paid Relocation Package (flight, transfer, hotel) to facilitate your smooth transition to Bulgaria.
• Attractive Monthly Performance Bonus to reward your dedication and results.
• A dynamic, international work culture in one of the most exciting hubs for jobs in Bulgaria.
• And Much More…

Life in Bulgaria

Choosing to accept this Korean Speaking Support Specialist position in Bulgaria offers you more than just a career step; it invites you to experience a unique blend of history, modern urban living, and breathtaking nature. Bulgaria is a hidden gem in Europe, offering a warm climate, a rich culinary heritage, and an incredibly affordable cost of living that allows for a high quality of life. As you settle into Sofia, you will find that living in Bulgaria provides a perfect balance between professional ambition and personal exploration.

With its robust job market, Bulgaria has become a premier destination for global talent seeking international exposure. Whether you are exploring the mountainous landscapes or enjoying the vibrant social scene of the capital, working in Bulgaria ensures you gain invaluable experience while living in a country that is welcoming, diverse, and rapidly growing. We are proud to offer this opportunity among our top-tier jobs in Bulgaria and look forward to welcoming you to the team.