Listing & Customer Service Coordinator

Imigrus; United States; Remote; USD 20,000 - 29,000; Full time

Benefits offered by this job

Health insurance

On-the-job training

Professional development assistance

Relocation assistance

Work Location: In person

Job summary

Ramblei is YD Fortune’s full-service short-term rental brand, providing end-to-end support from interior design to platform management and guest services. No STR experience is required; we offer full training and a path for growth in listings, operations, and platform strategy.

The role focuses on listing management across Airbnb, VRBO, and Booking.com, plus handling complex guest cases with calm, professional communication. Bilingual English/Spanish is a strong plus; in-person work is required.

Qualifications

• Clear, warm, professional writing.
• Attention to detail to catch errors before they cause problems.
• Comfortable using multiple platforms and digital tools simultaneously.
• Remain calm under pressure when guests are upset and resolve issues promptly.
• Collaborate with teammates and share information proactively.

Responsibilities

• Manage property listings across Airbnb, VRBO, Booking.com and other platforms.
• Write clear, engaging listing titles, descriptions, house rules, and check-in instructions.
• Coordinate listing updates with changes in features, pricing, or policies.
• Support calendar management and reservations; assist with adjustments and restrictions.
• Handle complex guest cases, resolve issues, and document actions for follow-up.

Skills

Strong communicator

Detail-oriented

Multiplatform experience

Calm under pressure

Team player

Bilingual English/Spanish

Tools

Airbnb

VRBO

Booking.com

Hostaway

Job description

Full job description
Ramblei is YD Fortune’s full-service short-term rental brand. We handle everything for homeowners — interior design, staging, professional photography, listing creation, dynamic pricing, platform management, 24/7 guest support, cleaning, maintenance, and licensing. We’re building something ambitious, and we want driven people to grow with us.

No prior STR experience required — we provide full training. If you are organized, tech-comfortable, a strong communicator, and genuinely care about delivering a great guest experience, we want to hear from you.

WHAT YOU’LL DO

Listing Management

• Maintain property listings across Airbnb, VRBO, Booking.com, and other platforms.
• Write clear, engaging listing titles, descriptions, house rules, and check-in instructions.
• Coordinate listing updates when property features, pricing strategy, or guest policies change.
• Monitor listing quality and help improve conversion rates based on guest feedback and platform data.
• Support calendar management, booking restrictions, and reservation-related adjustments.

Guest Relations & Complex Support

• Support our five full-time CSRs by handling complex guest cases they escape to you.
• Resolve reservation issues, special requests, complaints, refund situations, and platform disputes.
• Communicate with homeowners in a calm, professional, and on-brand voice during sensitive situations.
• Document escalated cases and follow-up actions clearly so nothing falls through the cracks.
• Spot patterns in guest complaints or listing confusion and suggest improvements to listings or workflows.

WHO WE’RE LOOKING FOR

• A strong communicator — clear, warm, and professional in writing.
• Detail-oriented: you catch errors, inconsistencies, and missing information before they cause problems.
• Comfortable working across multiple platforms and digital tools simultaneously.
• Calm under pressure — you don’t panic when a guest is upset, you solve the problem.
• A team player who proactively shares information and supports the people around them.
• Experience with Airbnb, VRBO, booking.com, Hostaway or similar tools is a plus — not required.
• Bilingual (English/Mandarin or English/Spanish) is a strong plus.

WHAT WE OFFER

• Full training provided — no STR background needed, just a willingness to learn.
• Competitive salary with performance-based bonuses.
• Real growth opportunities as Ramblei scales — listing, operations, and platform strategy tracks available.
• OPT/STEM OPT supported and H1b sponsorship
• Pay: From $18.00 per hour

Expected hours: 40.0 per week

Benefits:

• Health insurance
• On-the-job training
• Professional development assistance
• Relocation assistance
• Work Location: In person