LIQUOR LICENSURE SPECIALIST

State of New Hampshire; New Hampshire; On-site; USD 44,083,000 - 45,185,000; Part time

Job summary

State of New Hampshire's Liquor Commission, Enforcement & Licensing Division, is hiring a Part-Time Liquor Licensure Specialist at 50 Storrs Street, Concord. You will investigate, process, and verify liquor license applications, prepare fee structures, and guide customers through compliance requirements with Title XIII and state rules.

The role requires an associate degree with relevant experience or an equivalent education/experience mix, plus a valid driver's license.

Qualifications

• Education and experience must be in project management, planning, project implementation or public administration.
• Associate's degree and 2 years of experience or equivalent combination after high school.

Responsibilities

• Implements NH Liquor Commission rules and policies while assisting applicants with liquor licenses.
• Examines Title XIII laws, rules, procedures, and compliance for license applications.
• Serves as primary agency contact for license inquiries and provides customer service.
• Creates and maintains electronic licensee files and handles license fees and payments.
• Prepares agenda items for Commission approval or denial of applications and petitions.
• Organizes data for delinquent and active accounts to share with industry members.
• Participates in field training and ensures professional conduct with customers.
• All applicants are subject to criminal background and reference checks.

Skills

Customer service

Communication skills

Attention to detail

Education

Associate's degree

2 years of experience

Public administration background

Job description

CAREER ADVANCEMENT OPPORTUNITIES

In-Band Advancement Available: No

Broad Group Level Advancement Available: No

STATE OF NEW HAMPSHIRE JOB POSTING

LIQUOR COMMISSION

Enforcement & Licensing Division

50 Storrs Street Concord NH 03301

PART TIME LIQUOR LICENSURE SPECIALIST

SOC 13, Band 4 $22.50 per hour

Position # TMPPT4350

Up to 28 Hours per week

SUMMARY

Complies with Title XIII laws, administrative rules, and procedures when investigating, integrating and formulating liquor license applications, supporting documents, and related fees for customers seeking to sell alcoholic beverages and tobacco. As a representative of the Division of Enforcement and Licensing, follows standard operation procedures to ensure customers are provided information in relation to compliance with Title XIII Statute, NHSLC Administrative Rules, Town Regulations, and Federal Laws.

YOUR EXPERIENCE COUNTS

Each additional year of approved formal education may be substituted for one year of required work experience and/or each additional year of approved work experience may be substituted for one year of required formal education.

MINIMUM QUALIFICATIONS

Education/Experience: Associate's degree and 2 years of experience OR equivalent combination of 4 years of education and experience after completion of high school. Education and experience must be in some combination of project management, planning, project implementation or public administration.

License/Certification: Valid driver’s license and access to transportation

Other Requirements: None

Trainee Option: Not applicable

PREFERRED QUALIFICATIONS

Experience in the beverage industry.

AFTER-HIRE REQUIREMENTS

None

ADDITIONAL ADVANCEMENT INFORMATION

In-Band Advancement Available: No

Broad Group Level Advancement Available: No

DISCLAIMER

The supplemental job description lists the essential functions of the position and is not intended to include every job duty and responsibility specific to the position. An employee may be required to perform other related duties not listed on the supplemental job description provided that such duties are characteristic of that job title.

When applicable, the work of an employee in trainee status in this position shall be overseen by a fully qualified individual. An employee in trainee status shall meet the minimum qualifications within the period of time specified on the SJD, not to exceed one year of being hired into this position.

RESPONSIBILITIES

• Implements and follows all NH Liquor Commission rules and policies while complying with Title XIII laws, administrative rules, and procedures when assisting applicants with new or revisions to liquor licenses.
• Examines and interprets for Title XIII laws, rules, procedures, and compliance standards for all new, renewal, and modification license applications and supporting documents made to the Liquor Commission to sell alcohol and tobacco.
• Serves as the primary contact and an official representative of the agency for license inquires. Provides exceptional customer service, including articulating and expressing solutions, explaining process and procedure, and determining proper licensing with regards to Title XIII laws and administrative rules to agency employees, licensees, and citizens of the state to enhance customer relations, as well as the NH Liquor Commission and the State of New Hampshire’s reputation.
• Creates and maintains the electronic licensee files and licensee requests, including reports, by gathering relevant information and documents related to Liquor License requests for new, modified, or temporary licenses for commission approval. Formulates licensee fees and receives check and cash payments in satisfaction of statutory fee requirements, including posting fees into accounting systems.
• Prepares agenda items for retail, direct shippers, wholesalers, and manufacturers for Commission for approval or denial of applications, permits, and petitions by the Chief of Enforcement (or designee) at weekly Liquor Commission meetings. Processes Commission decisions of each item.
• Organizes data to compile lists of delinquent accounts, active, and inactive accounts/licensees to be disseminated to industry members in compliance with RSA 179:13.
• Conducts special conferences with principals, their employees, representatives, attorneys and others concerning Title XIII laws, administrative rules, and Liquor Commission policies.
• Participates in the Field Training Officer (FTO) program as an expert in all aspects of licensing.
• Recognizes that everyone we come into contact with is a customer and treats all with courtesy, respect, and the utmost professionalism.
• In addition, applicants are subject to a criminal background check and reference check.

EOE

TDD Access: Relay NH 1-800-735-2964