Line Tech PT

Macon-Bibb County Government; Georgia; On-site; USD 26,000 - 38,000; Full time

Job summary

Macon-Bibb County Government is seeking an entry-level Line Service Professional to deliver excellent customer service and ground handling of aircraft. The role emphasizes using the knowledge base to ensure safe operations and effective communication with pilots, customers, and team members.

The position reports to Line Leads and FBO Manager, with duties including parking, fueling, cleaning, and daily operations.

Qualifications

• Ability to read and interpret documents such as safety rules and procedures.
• Effective communication in English with customers and pilots.
• Proficiency with Microsoft Office and basic data entry tasks.

Responsibilities

• Aircraft parking, fueling, movement, and storage; ancillary services like lavatory and water.
• Equipment cleaning and upkeep; aircraft washing inside and out.
• Fuel quality control, proper paperwork and disposal.
• Daily housekeeping and facility upkeep, including hangars and outbuildings.
• Customer service focus: upselling fuel and assisting with baggage.
• Attend daily, weekly, monthly, and annual meetings.
• Monitor communications via handheld devices and phones.
• Escort passengers and pilots with security and confidentiality.

Skills

Customer Service

English Communication

Reading & Interpreting Documents

Detail Orientation

Problem Solving

Education

High School Diploma or GED

Tools

Microsoft Office

Data Entry

Job description

The Line Service Professional is responsible for providing excellent customer service to all customers, internal and external. Utilize in-depth knowledge base to provide safe and proper ground handling of aircraft. Communicate effectively with pilots, customers, and team members.

Please note this job description below is not designed as a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this position. Duties, Responsibilities, and activities may change at any time with or without notice.

Command Chain

This position directly reports to the Line Leads and indirectly to the FBO Manager.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The following duties are representative of the work required for this job. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.

• Aircraft parking, fueling, movement, and storage. Ancillary services such as, lavatory, potable water, ground power, oil, nitrogen, oxygen, tire filling, and catering
• Equipment cleaning and upkeep
• Aircraft washing and cleaning, inside and out
• Fuel supply: daily quality control, proper paperwork, and disposal
• Daily housekeeping and facility upkeep such as, sweeping, mopping, cleaning restrooms, and removing trash - to include the main facility as well and hangars and outbuildings
• Customer service focused: promotion of services, upselling fuel, and carrying bags and luggage
• Attend, daily, weekly, monthly, and annual meetings
• Monitor and communicate via handheld devices, iCom radios, RCA radios, cellular phones, and desk phones
• Security and confidentiality minded, escort passengers and pilots while walking or in vehicles

• Entry Level Position
• Experience preferred but will train the right candidate
• High School diploma or G.E.D.
• Must possess a Valid Driver’s License with a clean driving record
• Must pass a background check
• Ability to work any shift, to include evenings, weekends, and holidays
• Zero tolerance drug free employer, pre-employment, and random screening

Knowledge and skills

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to communicate effectively in English
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
• Basic Understanding of Computer Applications, Microsoft Suite and Data Entries.
• Detail Oriented with Attention to Detail
• Proficient in English language (written and spoken)
• Adequate Operating Capability of Computer and Database Systems
• Problem Solving and Troubleshooting Skills

AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER