Line Service Manager

Million Air; El Paso (TX); On-site; USD 60,000 - 75,000; Full time

Job summary

Million Air is seeking a Line Service Manager to lead an exceptional line service team, ensuring efficient service for all customers by leveraging in-depth knowledge of company procedures. This exempt role reports to the General Manager and interacts with the Customer Service and FBO managers.

Key responsibilities include supervising line service staff, payroll oversight, hiring, safety training, and coordinating aircraft handling and fuel management.

Qualifications

• Minimum five years line service experience including fuel management and supervisory duties.
• High School Diploma or equivalent is required.
• Ability to work evenings, weekends, and holidays.
• Background check required; zero tolerance drug free employer.

Responsibilities

• Manage line service department, prioritizing, assigning, and monitoring supervisors.
• Review payroll, manage overtime, and submit to payroll for processing.
• Hire and train line service team with a customer and safety focus.
• Oversee facility startup, security, and equipment status.
• Manage fuel inventory, load receipts, and fuel orders as needed.
• Maintain daily communication with supervisors and manage arrivals/departures.
• Ensure safety procedures and DOT compliance; support trainers and safety staff.

Skills

Customer focus

Communication

Driving

Microsoft Office

Math skills

Bilingual

Education

High School Diploma or equivalent

Job description

Our motto, "We are Ladies and Gentlemen, serving Ladies and Gentlemen", is evident in every interaction with our customers, co-workers, and team mates. We strive to find the best and brightest talent for each position within our organization, enabling the unique qualities of each individual to shine and compliment the entire team.

The line service manager is responsible for creating and leading an exceptional line service team. This position is responsible for insuring efficient service for all internal and external customers by using excellent, in-depth knowledge of company procedures. Line service manager will work closely with customer service manager and FBO manager.

Responsibilities and Duties

• Manage line service department prioritizing, assigning, and monitoring supervisors work, conducting performance evaluations with supervisors, providing training goals with Training/Safety Tech.
• Review line service team payroll, manage overtime, and submit to payroll for processing
• Responsible for hiring process to create a well-rounded team with customer and safety focus
• Oversee facility startup to include facility security, vehicle maintenance checks, equipment service and status
• Fuel management - including monitor of fuel inventory, reconciliation of load receipts, ordering fuel as needed
• Communication with supervisors in daily pass down meeting
• Aircraft storage, movement, hangar arrangement, anticipate needs for arrivals and departures.
• Damage prevention and implementation of safety procedures
• Support of trainers, safety techs, and line service team
• Team training - must meet DOT regulations

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Competencies

• Customer focus-naturally outgoing/extroverted
• Communicate with customers and employees in person, on phone, and through radio communications
• Must be able to operate a motor vehicle and be insurable by our insurance company (Requires clean driving record)
• Strong computer skills including Microsoft office products
• Basic mathematical knowledge
• Bi-linqual preferred

Reporting Relationship

This position reports to the General Manager.

Work Environment

This position works outside in all types of weather conditions and direct contact with both moving and non-moving aircraft. This position may be exposed to hazardous noise levels, chemicals, fumes, and machinery.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job, to include but not limited to:

• Must be able to lift 75 pounds
• Possible exposure to hazardous noise levels, chemicals, fumes, and machinery
• Outside work in all types of weather conditions
• Position requires bending, lifting, walking, stooping, squatting, gripping and climbing a ladder

Position Type and Expected Hours of Work

This is an exempt position.

This position may requires working evenings and weekends, and on scheduled company holidays.

Travel

No travel is expected for this position.

Education, Experience and Eligibility Qualifications

• Minimum five (5) years line service experience including fuel management and supervisory duties
• High School Diploma or equivalent
• Ability to work evenings, weekends, and holidaysAbility to pass a background check
• Zero tolerance drug free employer includes pre-employment and random screening

AAP/EEO Statement

Million Air is an Equal Opportunity/Affirmative Action Employer/Protected Veteran/Disabled

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this position. Duties, Responsibilities, and activities may change at any time with our without notice.