Limited Term Visitor Assistants

Milwaukee Public Museum; Milwaukee (WI); On-site; USD 17,000 - 24,000; Part time

Job summary

The Milwaukee Public Museum is seeking a part-time Visitor Services Associate to help guests with information, directions and general museum inquiries. You will assist visitors with the Butterfly Vivarium and support after-hours events, all while upholding museum policies and delivering excellent service.

The role requires weekend/evening availability, strong communication with diverse groups, and the ability to work independently or in a team.

Qualifications

• High school diploma or GED.
• Must have weekend and evening availability.
• Experience in a customer service setting, particularly with large groups.
• Bilingual in Spanish strongly preferred.
• Ability to use technical tools and systems such as radios and paging systems.
• Must enjoy speaking with large and small groups effectively in a polite and professional manner.
• Requires independent evaluations & decision based upon knowledge and training to problem-solve in varied situations.
• Ability to work well independently and as part of a team.
• Ability to bend, stoop, and kneel as well as stand and walk for 80% of your shift.

Responsibilities

• Advise visitors of information concerning parking, restroom facilities, points of interest, and general museum information.
• Assist guests entering and exiting the Puelicher Butterfly Vivarium, ensuring safety and adherence to museum policies and procedures.
• Work after-hours events and assist the Event Coordinator with the facilitation of internal and external events.
• Manage and adhere to established procedures for lost and found items, acceptance of items, and visitors' expectations for museum visits.
• Demonstrate excellent customer service and people skills, as well as a professional appearance and demeanor.

Skills

Customer service

Bilingual Spanish

Communication skills

Team player

Radio systems

Education

High school diploma

Tools

Paging systems

Job description

Job Details

Job Location: Milwaukee Public Museum - Milwaukee, WI 53233
Position Type: Part Time
Salary Range: $15.00 Hourly

Responsibilities

• Advise visitors of information concerning parking, restroom facilities, points of interest, and general museum information.
• Assist guests entering and exiting the Puelicher Butterfly Vivarium, ensuring safety and adherence to museum policies and procedures.
• Work after-hours events and assist the Event Coordinator with the facilitation of internal and external events.
• Manage and adhere to established procedures for lost and found items, acceptance of items, and visitors' expectations for museum visits.
• Demonstrate excellent customer service and people skills, as well as a professional appearance and demeanor.

Qualifications

• High school diploma or GED.
• Must have weekend and evening availability.
• Experience in a customer service setting, particularly with large groups.
• Bilingual in Spanish strongly preferred.
• Ability to use technical tools and systems such as radios and paging systems.
• Must enjoy speaking with large and small groups effectively in a polite and professional manner.
• Requires independent evaluations & decision based upon knowledge and training to problem-solve in varied situations.
• Ability to work well independently and as part of a team.
• Ability to bend, stoop, and kneel as well as stand and walk for 80% of your shift.

About the Milwaukee Public Museum

The Milwaukee Public Museum (MPM) is a natural and human history museum located in downtown Milwaukee, Wisconsin. The museum is among the oldest in the United States, with a history dating back to the 185’s. We offer great career opportunities for people with all levels of training, experience, and education. We are a composition of diverse and talented staff working together as a team to offer our visitors the best possible immersive experience in learning and enjoyment.

A career with the Milwaukee Public Museum allows you to connect your skills and abilities in a rewarding position with a non-profit organization doing good work in our community. MPM provides an unlimited opportunity to gain knowledge about our world, as you connect with visitors, donors, innovative staff members, curious students, interns and volunteers in your day-to-day-work. See what MPM has to offer.

The Milwaukee Public Museum is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.