Museum Visitor Services Assistant — Part-Time, Evenings

Milwaukee Public Museum; Milwaukee (WI); On-site; USD 17,000 - 24,000; Part time

Job summary

The Milwaukee Public Museum is seeking a part-time Visitor Services Associate to help guests with information, directions and general museum inquiries. You will assist visitors with the Butterfly Vivarium and support after-hours events, all while upholding museum policies and delivering excellent service.

The role requires weekend/evening availability, strong communication with diverse groups, and the ability to work independently or in a team.

Qualifications

• High school diploma or GED.
• Must have weekend and evening availability.
• Experience in a customer service setting, particularly with large groups.
• Bilingual in Spanish strongly preferred.
• Ability to use technical tools and systems such as radios and paging systems.
• Must enjoy speaking with large and small groups effectively in a polite and professional manner.
• Requires independent evaluations & decision based upon knowledge and training to problem-solve in varied situations.
• Ability to work well independently and as part of a team.
• Ability to bend, stoop, and kneel as well as stand and walk for 80% of your shift.

Responsibilities

• Advise visitors of information concerning parking, restroom facilities, points of interest, and general museum information.
• Assist guests entering and exiting the Puelicher Butterfly Vivarium, ensuring safety and adherence to museum policies and procedures.
• Work after-hours events and assist the Event Coordinator with the facilitation of internal and external events.
• Manage and adhere to established procedures for lost and found items, acceptance of items, and visitors' expectations for museum visits.
• Demonstrate excellent customer service and people skills, as well as a professional appearance and demeanor.

Skills

Customer service

Bilingual Spanish

Communication skills

Team player

Radio systems

Education

High school diploma

Tools

Paging systems

Job description

The Milwaukee Public Museum is seeking a part-time Visitor Services Associate to help guests with information, directions and general museum inquiries. You will assist visitors with the Butterfly Vivarium and support after-hours events, all while upholding museum policies and delivering excellent service.

The role requires weekend/evening availability, strong communication with diverse groups, and the ability to work independently or in a team.