Limited Duration Business Analyst

Talantir; Beaverton (OR); Hybrid; USD 89,000 - 133,000; Full time

Benefits offered by this job

PERS

Low-cost benefits

Paid time off

Family/medical leave

Job summary

TVWD is seeking a limited duration Business Analyst to join the Customer Service Department. The role centers on system administration and vendor liaison for the District’s Customer Information System (CIS).

The four-year term reflects budgeted planning and steady project support. Ideal candidates will map and analyze business processes, collaborate across units, and adapt to shifting priorities while maintaining high accuracy and service quality.

Qualifications

• Bachelor-level degree in information management, computer science, business or public administration.
• At least five years as a business/finance/systems/management analyst.
• Two years of experience with enterprise-scale technology (CIS, ERP, billing system).

Responsibilities

• Serve in a critical system support role and collaborate with business units and vendors.
• Manage and prioritize a dynamic workload.
• Map, analyze, and document business processes.
• Learn new systems and technical information quickly.

Skills

System administration

Vendor liaison

Prioritization

Rapid learning

Process mapping

Interpersonal skills

Independent & team

Adaptability

CIS/ERP experience

Organizational skills

Attention to detail

Education

Bachelor's degree in information management

Bachelor's degree in computer science

Bachelor's degree in business

Bachelor's degree in public administration

Tools

CIS

ERP

Billing system

Job description

We’re looking for a limited duration Business Analyst to join the team at TVWD!

The Position

As a limited duration Business Analyst within the Customer Service Department, you’ll play a key role in serving as a system administrator and vendor liaison for the District’s Customer Information System (CIS). Please note this position is budgeted for four years from the hire date. The job description is available here.

Our Customer Service Department Culture

As a water provider, TVWD strives to positively engage our customers while providing accurate information and trustworthy service. Pride of ownership in providing the highest quality of service is important for TVWD’s Customer Service Department, and we encourage our team to take initiative and challenge themselves to do better than the day before.

TVWD’s Customer Service Department encompasses several critical functions that are dedicated to supporting customers and advancing improvements to utility meter-to-cash operations. To best serve the community, the Department is committed to continuous improvement, empowering employees, and living the District’s adopted values of respect, integrity, service, equity, and safety.

Are You Our Ideal Candidate?

• Ability to serve in a critical system support role, working collaboratively with business units, process owners, and third- party vendors
• Ability to manage and prioritize a dynamic workload
• Ability to quickly learn new systems and technical information
• Ability to map, analyze, and document business processes
• Strong interpersonal skills
• The ability to work effectively both independently and on cross-functional teams
• Comfortable with ambiguity and able to pivot as projects and priorities shift
• Experienced with enterprise-scale systems such as CIS or ERP
• Highly organized
• High attention to detail and accuracy

Typically, a TVWD Business Analyst has their bachelor’s degree in information management, computer science, or business or public administration, at least five years of experience as a business/finance/systems/management analyst, and two years of experience with enterprise-scale technology (CIS, ERP, billing system). It is widely stated, and supported by studies, that candidates are less likely to apply for a job unless they believe they meet 100% of the hiring criteria. Our recruitment goals include hiring the candidate who is best able to meet the performance objectives of this role; we encourage people with non-traditional skillsets and experience to apply, even if you don’t have experience with every job function listed on the job description.

Compensation And Benefits

The salary range for this position is $88,878.40 to $133,307.20 per year depending on experience.

• Participation in the Oregon Public Employees Retirement System (PERS)
• Low-cost medical/dental/vision insurance
• Generous paid time off including vacation, sick, and holiday leave
• Twelve weeks of fully paid family/medical/safe leave
• Work schedules that allow for every other Friday off
• Other flexible work schedules and remote/hybrid options
• 3% 401(k) match and additional voluntary deferred compensation programs
• Free Tri-Met pass
• Tuition reimbursement
• Employee Assistance Program

Recruitment Process

• Phone interview: Wednesday, April 1
• In-person panel interview: Monday, April 6
• Executive interview: Wednesday, April 8

The selected candidate would begin their duties in late April.

Additional Information

We are proud to be an equal opportunity employer.

Applicants with disabilities who need a reasonable accommodation (e.g., assistance listening device, etc.) to participate in the recruitment and/or selection process should contact the Human Resources Division.

We are proud to hire veterans.

TVWD participates in E-Verify.

TVWD prohibits discrimination and harassment of any kind. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at TVWD are based on business needs, job requirements, and individual qualifications, without regard to race, color, age, religion or belief, gender, sexual orientation, ability, family or parental status, or any other status protected by state and federal law. We do not tolerate discrimination or harassment based on any of these characteristics.