Operations Analyst - (27-SS-814000-155)

DC Water; Washington (District of Columbia); Hybrid; USD 70,000 - 100,000; Full time

Job summary

DC Water in Washington, DC seeks an Operations Analyst to develop and analyze reports supporting operations across multiple departments. You will monitor operational metrics, budgets, and KPIs, identify trends, and provide insights to improve efficiency and performance.

Ideal candidates have at least 3 years of experience in operations analysis, a bachelor’s in a related field, and strong skills in data analytics, CMMS/SCADA, and data visualization.

Qualifications

• Bachelor's degree in a related field.
• 3 years of progressive experience in operations analysis.
• Experience with data analytics and KPI reporting.

Responsibilities

• Develops, updates, and tracks KPIs and budgets.
• Analyzes data to identify trends and inform decisions.
• Ensures data accuracy and integrity in reporting.
• Supports CIP and project requirements with risk assessments.
• Collaborates with departments to share data and insights.

Skills

Data Analytics

Operational Excellence & Asset Reliab

Risk Ranking

Benchmarking Initiatives

Cost Allocating Procedures

Communication Skills

Education

Bachelor's degree in Civil Engineering, Business Administration, Project Management, or related field

Tools

CMMS (Maximo)

SCADA Systems

Microsoft Word

Excel

Access

PowerPoint

Job description

The intent of this job description is to provide a representative summary of the major duties, locations, and responsibilities performed by incumbent(s) in this job. Incumbent(s) may not be required to perform all duties in this description, and incumbent(s) may be required to perform work-related tasks other than those specifically listed in this description. This job description is not a “contract” between the employee and the Authority. The job duties and essential functions may be changed at the discretion of the General Manager.

General

Job Title: Operations Analyst

Job Code: P0451

Supervises Directly: No

New or Revised: Revised

Regular or At-Will: At-Will

Date Last Revised: 2/7/2024

Exempt or Non-Exempt: Exempt

Union/ Non-Union: Non-Union

Department Name and Division: Varies

Salary Schedule: Non-Union Salary Range

Cost Center Code: Varies

Grade: NU16

Essential Position: No

Reports To: Varies

EEO Code: Professionals

Work Format: Hybrid

Who We Are & What We Do:

At DC Water, we provide more than 700,000 District of Columbia residents and 24.6 million annual visitors with essential water, wastewater, and stormwater services. DC Water also provides wholesale wastewater treatment services for 1.8 million people in Montgomery and Prince George's counties in Maryland, and Fairfax and Loudoun counties in Virginia. We aspire to be known for superior service, ingenuity, and stewardship to advance the health and well-being of our diverse workforce and communities. To achieve this vision, we commit to our shared mission every day—exceeding expectations by providing high quality water services in a safe, environmentally friendly and efficient manner.

Role Description:

The Operations Analyst is responsible for developing and analyzing reports on projects, goal initiatives and operational activities to support the operations needs in various departments at DC Water. The role involves analyzing data, identifying trends, and providing insights to inform decision-making, improving efficiency, and optimizing performance in key operational areas.

Essential Duties & Responsibilities:

• Develops, updates, and tracks critical operational metrics, including operational expenses and budget, and Key Performance Indicators (KPIs), and reports to the stakeholders.
• Ensures all business planning tools used in operations are accurate, updated, maintained and available for use for decision making and control.
• Analyses and reports critical financial implications of operations activities and recommends process and efficiency improvements to support day to day operations.
• Analyzes performance metrics and benchmarks data to identify strengths and weaknesses, opportunities and threats for DC Water’s operations.
• Uses historical data and trends to forecast future performance, resource requirements, and potential risks, supporting strategic planning and decision-making.
• Ensures data accuracy and integrity in reporting and analysis, performing validation checks and reconciliations as needed to maintain data quality.
• Supports CIP cycle by developing project requirements, conducting risk rankings, and monitoring progress.
• Supports the immediate supervisor with the preparation of internal and external reports, including reports for regulatory compliance.
• Conducts ad hoc analysis and special projects as requested by management, providing insights and recommendations to address specific operational challenges or opportunities.
• Collaborates with internal and external resources to identify, define, and resolve complex operational problems.
• Represents the department of DC Water and industry-wide benchmarking efforts.
• Conducts basic training for new hires on departmental functions and responsibilities towards the customers and environment.
• Works with program managers to update and maintain operational documentation including SOPs, Operating Plans, and asset lists.
• Assists in developing short and long‑term strategies to meet process and performance objectives.
• Collaborates with other departments for data sharing and provides analytical support to staff throughout DC Water on information systems such as SCADA and Maximo.
• Performs other related duties and projects in the direction of the immediate supervisor.

Supervisory Responsibilities: N/A

Key Working Relationships: Interacts with co‑workers in the department, throughout DC Water, and with the general public.

Skills & Qualifications:

The qualifications listed below are representative of the knowledge, skill, and ability necessary for an individual to perform each essential responsibility satisfactorily. Reasonable amounts of training are provided.

Required Skills & Qualifications

Required Experience: Three (3) years of progressive experience related to operations analysis, focusing on operational metrics and Key Performance Indicators (KPIs).

Minimum Education Requirements: Bachelor’s degree in Civil Engineering, Business Administration, Project Management, or related field from an accredited college or university.

• Required Skills: Data Analytics
• Required Skills: CMMS (preferably Maximo) & SCADA Systems
• Required Skills: Operational Excellence & Asset Reliability Principles
• Required Skills: Risk Ranking
• Required Skills: Benchmarking Initiatives
• Required Skills: Cost Allocating Procedures
• Required Skills: Communication Skills
• Required Skills: Microsoft Word, including Word, Excel, Access & PowerPoint

Required Licenses & Certifications: None

Required Languages: English

• Physical Requirements: General office environment.
• Physical Requirements: The person in this position may occasionally be exposed to adverse weather conditions visiting other sites.

* Appropriate personal protective equipment (PPE) will be provided during field visits to ensure the safety of the employees. This may include, but is not limited to gloves, safety glasses, shoes, earplugs or muffs, hard hats, respirators, or coveralls, vests, and full body suits.

Preferred Skills & Qualifications

Preferred Experience: Demonstrated experience in data analysis, establishing and tracking KPIs, visualizing the data, and producing compelling reports for informed decision making.

Preferred Education Requirements: Master’s degree in Business Administration, Project Management, or related field from an accredited college or university.

• Preferred Skills: Data Visualization & Dashboards
• Preferred Skills: Data Visualization Tools (Tableau, Power BI, etc.)
• Preferred Skills: Storytelling
• Preferred Skills: Data-driven Decision Making
• Preferred Skills: Report Writing
• Preferred Skills: Cross-functional Collaboration
• Preferred Skills: Problem Solving

* The work environment characteristics described in the physical requirements section of the required skills & qualifications table are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential responsibilities.

Your Experience at DC Water:

At DC Water, our people make us an industry leader. Join a group of thinkers, innovators, and problem solvers focused on protecting life’s most precious resource in the nation’s capital.

• Take pride in your work. We provide an essential service and do work that matters. A career at DC Water is an exciting opportunity to help improve the environment and make a lasting difference for the community.

• Connect to a strong culture. Everything we do is grounded in our shared values—accountability, trust, teamwork, customer focus, safety, and wellbeing.

• Be your true self. We are an inclusive organization that embraces diversity, and we recognize and celebrate employees’ individuality and unique contributions.

• Build your skills and career path. We are committed to developing a future‑ready workforce by helping our employees develop skills for the jobs of tomorrow.

We are proud to be an EEO/AA employer M/F/D/V.

We maintain a drug‑free workplace and perform pre‑employment substance abuse testing.

The Americans with Disabilities Act prohibits discrimination against “qualified individuals with disabilities”.

If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please email [e-mail].