LIHEAP Eligibility & Front Desk Specialist

East Bay Community Action Program; East Providence, Northern (RI, KY); On-site; USD 40,000 - 44,000; Full time

Benefits offered by this job

Subsidized medical insurance (BCBSRI)

Dental insurance (Delta Dental)

Vision insurance (Delta Dental)

403(b) retirement plan with match

Employer-paid life insurance

Generous paid time off (vacation/hols/

Mileage reimbursement

Tuition reimbursement

Employer-paid professional development

Employee assistance program

Job summary

East Bay Community Action Program, located in East Providence, RI, is seeking a LIHEAP Eligibility Technician/Receptionist to guide applicants through intake and eligibility while maintaining a welcoming front desk. You will connect clients with resources and coordinate with internal programs and partners to ensure timely support.

You will handle data entry, documentation, mail, and scheduling, while upholding confidentiality and program guidelines in a fast-paced environment.

Qualifications

• Strong communication skills, both verbal and written.
• Customer service mindset with the ability to support diverse populations.
• Solid organizational and multitasking abilities.
• Attention to detail and accuracy in data entry and documentation.
• Basic computer proficiency and familiarity with office systems.
• Ability to work independently while contributing to a collaborative team.
• Bilingual skills (Spanish or Portuguese) are an asset.

Responsibilities

• Conduct client intake, assessments, and data entry for LIHEAP applicants.
• Provide information, referrals, and guidance on available services and community resources.
• Coordinate and communicate with internal programs to support referrals and client needs.
• Prepare, organize, and maintain essential documentation such as applications, correspondence, and client records.
• Manage front desk responsibilities, including greeting visitors, answering phones, and directing inquiries.
• Schedule client appointments and assist walk-in visitors with timely support.
• Handle incoming and outgoing mail, including reviewing applications and processing correspondence.
• Prepare required reports in alignment with organizational and funding guidelines.
• Maintain confidentiality and ensure compliance with applicable regulations.
• Support administrative operations and perform additional duties as needed.

Skills

Strong communication

Customer service mindset

Organizational skills

Attention to detail

Basic computer proficiency

Independent with teamwork

Bilingual Spanish/Portuguese

Education

High School Diploma or GED

Job description

East Bay Community Action Program, located in East Providence, RI, is seeking a LIHEAP Eligibility Technician/Receptionist to guide applicants through intake and eligibility while maintaining a welcoming front desk. You will connect clients with resources and coordinate with internal programs and partners to ensure timely support.

You will handle data entry, documentation, mail, and scheduling, while upholding confidentiality and program guidelines in a fast-paced environment.