HEAP Reception/File & Mail Clerk

Sscac, Inc.; Jabez Corner (MA); On-site; USD 44,000 - 50,000; Full time

Job summary

South Shore Community Action Council (SSCAC) in Plymouth, MA is seeking a Reception / File & Mail Clerk to support the HEAP team in a full-time seasonal role.

You will greet clients, answer calls, manage confidential information, and handle mail and file systems to keep the program running smoothly and efficiently. This hands-on position offers meaningful community impact and considerations for the HEAP program.

Qualifications

• Front-office and administrative support experience.
• Ability to handle confidential information.
• Excellent organizational and communication skills.

Responsibilities

• Welcome and assist clients in a professional and compassionate manner
• Answer and direct telephone calls
• Sort, date-stamp, file, and distribute incoming mail
• Maintain organized paper and electronic files
• Scan and upload documents
• Perform copying, faxing, and other general office duties
• Assist with day-to-day administrative needs of the HEAP program

Skills

Customer service

Organizational skills

Phone etiquette

Data entry

Tools

Microsoft Office

Email management

Job description

Join a team with a mission to help local families stay warm this winter! South Shore Community Action Council (SSCAC) is a private nonprofit organization providing essential programs and services throughout the South Shore, Cape & Islands, and Wareham.

We are looking for a friendly, organized, and dependable Reception / File & Mail Clerk to join our Home Energy Assistance Program (HEAP) team at our Plymouth office.

HEAP is a federally funded program that helps eligible low- and moderate-income households with their winter home heating and utility costs. Your work will directly support a program that makes a meaningful difference for individuals and families in our community.

Full-Time Seasonal | Plymouth, MA | $21.18/hour

POSITION BENEFITS & HIGHLIGHTS

This is an excellent opportunity for someone who enjoys helping people, staying organized, working with a team, and supporting programs that have a meaningful impact on local families.

KEY RESPONSIBILITIES & CORE DUTIES

As a member of our HEAP team, you will provide important front-office and administrative support for this high-volume community assistance program.

Your responsibilities will include:

• Welcome and assist clients in a professional and compassionate manner
• Answer and direct telephone calls
• Handle confidential information
• Sort, date-stamp, file, and distribute incoming mail
• Maintain organized paper and electronic files
• Scan and upload documents
• Perform copying, faxing, and other general office duties
• Assist with day-to-day administrative needs of the HEAP program
• Work efficiently in a fast-paced environment while maintaining accuracy and confidentiality

JOB QUALIFICATIONS & REQUIREMENTS

As a member of our HEAP team, you will provide important front-office and administrative support for this high-volume community assistance program.

Your responsibilities will include:

• Welcome and assist clients in a professional and compassionate manner
• Answer and direct telephone calls
• Handle confidential information
• Sort, date-stamp, file, and distribute incoming mail
• Maintain organized paper and electronic files
• Scan and upload documents
• Perform copying, faxing, and other general office duties
• Assist with day-to-day administrative needs of the HEAP program
• Work efficiently in a fast-paced environment while maintaining accuracy and confidentiality

PRE-EMPLOYMENT CONDITIONS

As a member of our HEAP team, you will provide important front-office and administrative support for this high-volume community assistance program.

Your responsibilities will include:

• Welcome and assist clients in a professional and compassionate manner
• Answer and direct telephone calls
• Handle confidential information
• Sort, date-stamp, file, and distribute incoming mail
• Maintain organized paper and electronic files
• Scan and upload documents
• Perform copying, faxing, and other general office duties
• Assist with day-to-day administrative needs of the HEAP program
• Work efficiently in a fast-paced environment while maintaining accuracy and confidentiality