HEAP Intake Specialist: Help Families Access Resources

Ross County Community Action Commission, Inc.; Chillicothe (OH); On-site; USD 32,000 - 40,000; Full time

Benefits offered by this job

Excellent benefits

PTO plan

13 paid holidays

Job summary

Ross County Community Action Commission, Inc. is seeking a HEAP Intake team member to interview clients, gather documentation, and explain HEAP, PIPP, and crisis program guidelines. You will provide respectful service to individuals and support education on available resources.

The role emphasizes accurate documentation, collaboration with community partners, and adherence to program standards. Benefits include excellent health benefits, a robust PTO plan, and 13 paid holidays.

Qualifications

• High School Diploma or equivalent (required).
• Associate's degree in a related field (preferred).
• One year of office experience (preferred).
• Proficiency in Microsoft Office suite.

Responsibilities

• Interview clients and obtain required HEAP documentation.
• Explain HEAP/PIPP program guidelines and eligibility to customers.
• Follow up with participants to obtain documentation and complete applications.
• Maintain knowledge of HEAP, PIPP, and crisis programs.
• Coordinate with community partners and provide referrals.
• Perform general office duties such as filing, scanning, and copying.
• Ensure programs comply with Federal and State standards.
• All other duties as assigned by the Community Services Director.

Skills

Strong computer skills

Adaptability

Professionalism

Attention to detail

Empathy for low-income populations

Education

High School Diploma or equivalent

Associate's degree in related field

One year office experience (preferred)

Microsoft Office proficiency

Tools

Microsoft Office Suite

Job description

Ross County Community Action Commission, Inc. is seeking a HEAP Intake team member to interview clients, gather documentation, and explain HEAP, PIPP, and crisis program guidelines. You will provide respectful service to individuals and support education on available resources.

The role emphasizes accurate documentation, collaboration with community partners, and adherence to program standards. Benefits include excellent health benefits, a robust PTO plan, and 13 paid holidays.