Lighting Contractor Sales Support Specialist

Boston Light Source; Connecticut; On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Performance-based incentives

Commissions

Health benefits

Retirement plans

Job summary

Boston Light Source is seeking a Sales Support professional to act as the main contact for contractor accounts and assist outside sales in driving customer engagement on lighting projects.

The role includes gathering schedule data for quotes, coordinating with pricing and quotas teams, and helping customers with product selections, lead times, and technical information. A team-oriented, proactive communicator is essential for success.

Qualifications

• Experience in contractor support, inside sales, electrical distribution, lighting, or a related field preferred.
• Strong organizational skills and the ability to manage multiple requests and deadlines.
• Clear communication skills and a proactive approach to customer follow-up.
• Ability to read fixture schedules and familiarity with construction documents preferred.
• Ability to work collaboratively with sales, quotations, project management, manufacturers, and distributor partners.
• Willingness to learn lighting products, controls, and company processes.

Responsibilities

• Serve as a primary contact for assigned contractor accounts, providing timely responses and consistent follow-through.
• Partner with outside salespeople to support account activity, prepare for customer meetings, and complete follow-up tasks.
• Gather fixture schedules, plans, specifications, deadlines, and other information needed for accurate quotations.
• Coordinate with the quotations team on pricing requests, revisions, product alternatives, and scope clarifications.
• Proactively follow up on open quotes to understand project status, gather customer feedback, and identify next steps.
• Assist contractors with product selection, availability, lead times, technical information, and lighting controls questions.
• Work with distributor partners and internal teams to help move awarded projects into the ordering process.
• Coordinate submittal requests and connect customers with project management and controls teams as projects progress.
• Help resolve customer concerns by involving the appropriate team and following through to resolution.
• Maintain accurate customer records, project opportunities, and follow-up commitments in company tracking systems.
• Participate in customer meetings, product demonstrations, and training as needed.

Skills

Contractor support

Inside sales

Organizational skills

Communication skills

Fixture schedules

Job description

Boston Light Source is seeking a Sales Support professional to act as the main contact for contractor accounts and assist outside sales in driving customer engagement on lighting projects.

The role includes gathering schedule data for quotes, coordinating with pricing and quotas teams, and helping customers with product selections, lead times, and technical information. A team-oriented, proactive communicator is essential for success.