Lift Ticket Concierge & Guest Services

Sugarloaf Mountain Corporation; Lincoln (NH); On-site; USD 19,286 - 24,796; Full time

Job summary

Sugarloaf Mountain Corporation is seeking a guest services associate at Loon Mountain. You will greet customers, provide ticketing information, and ensure a clean, welcoming sales area while handling transactions and answering questions about rates, promotions, and events.

You will coordinate with Central Reservations and other departments to deliver accurate information, promote safety through the Responsibility Code, and help guests enjoy a smooth, enjoyable experience at the sales location.

Qualifications

• High school diploma or GED, or 1–3 months related experience and/or training.
• Equivalent combination of education and experience.

Responsibilities

• Develop a comprehensive understanding of Loon Mountain's services and products including various rates, discounts offered, promotions, complimentary tickets, and events.
• Greet and welcome guests to the sales location.
• Maintain the sales location in a clean, neat, and orderly fashion to transact all ticketing business inside and out, and to provide quality guest assistance.
• Handle and be accountable for all financial transactions and maintain accurate accounting records on a daily basis.
• Assist Central Reservations in handling specific questions, delivery of messages and announcements.
• Interface with all other departments as necessary to create smooth interactions for guests.
• Operate a one-stop shopping outlet offering single and multi-day lift tickets and information regarding all loon mountain services.
• Problem-solve guest situations in a timely and respectful manner regarding any topic.
• Actively promote a safe recreational environment by educating the public with regards to "Your Responsibility Code".

Skills

Customer service

Education

High school diploma or GED

1–3 months related experience or training

Equivalent combination of education and experience

Job description

Sugarloaf Mountain Corporation is seeking a guest services associate at Loon Mountain. You will greet customers, provide ticketing information, and ensure a clean, welcoming sales area while handling transactions and answering questions about rates, promotions, and events.

You will coordinate with Central Reservations and other departments to deliver accurate information, promote safety through the Responsibility Code, and help guests enjoy a smooth, enjoyable experience at the sales location.