Lift Ticket Checker and Guest Services Associate

CM Resort, LLC; Conway (NH); On-site; USD 17,000 - 22,000; Full time

Job summary

CM Resort, LLC in Conway, NH is seeking staff to monitor and validate resort ticket usage at chairlifts. The role emphasizes understanding ticket products and guiding guests to ensure proper tickets are presented before loading lifts.

A guest-focused mindset and ability to work in cold, snowy conditions are essential. Both full-time and part-time opportunities are available; candidates must be at least 14 years old.

Qualifications

• Candidates must be at least 14 years of age.
• Familiarity and knowledge of resort ticket products.
• Ability to communicate clearly and assist guests in a friendly manner.

Responsibilities

• Familiarity and knowledge of resort ticket products.
• Ensure each guest presents proper ticket/pass when approaching the lift.
• Guide guests through queues to expedite loading of lifts.
• Redirect guests to Ticket Office in a professional manner when issues arise with tickets or passes.
• Assist other departments as necessary, and other duties as assigned by manager.
• Flexible working hours; some job sharing may be required.
• Participate in weekly safety and service meetings.
• Communicate and work with all resort departments as needed.
• Maintain a guest-focused culture with a friendly and helpful attitude in all interactions.
• Maintain cleanliness of the resort and safety of guests and employees; may assist in snow-related tasks.
• Adhere to dress code and company policies.
• Must be able to stand on snowy surface for several hours, and in inclement weather.
• Flexible schedule with some weekends and vacations required.

Job description

CM Resort, LLC in Conway, NH is seeking staff to monitor and validate resort ticket usage at chairlifts. The role emphasizes understanding ticket products and guiding guests to ensure proper tickets are presented before loading lifts.

A guest-focused mindset and ability to work in cold, snowy conditions are essential. Both full-time and part-time opportunities are available; candidates must be at least 14 years old.