Lift Operations Supervisor — Lead & Train on Snow

Alterra Mountain Company; Dillon (CO); On-site; USD 31,000 - 42,000; Full time

Benefits offered by this job

Free season pass to Arapahoe Basin and

Discounted Ikon Pass for all eligible

Medical, dental, vision, life, paidPar

Job summary

Arapahoe Basin Lift Operators enjoy working with guests and aim to provide exceptional customer service every day. We are passionate about skiing and snowboarding, and sharing that passion with our guests. One thing is for sure: we work hard and we play hard.

As the Lift Operations Supervisor, you are responsible for training Leads and Lift Operators to ensure departmental policies are being upheld. This position ensures that Lift Operators throughout the department are performing their job

Qualifications

• 1 year/season working as an A-Basin Lift Ops Lead or similar role.
• Complete all departmental safety trainings and snowblower training.
• Complete all drive terminal training checklists.
• Strong leadership and problem-solving skills.
• Swing and bump chairs on all A-Basin lifts requiring this technique.
• Safely operate a Snowmobile.
• Demonstrates interpersonal and guest service skills.
• Ability to speak, read, and write in English.
• Must provide own ski/snowboard equipment, under layers, gloves.
• Must be available weekends, holidays, and some evenings.

Responsibilities

• Act as Manager or Asst. Manager in their absence.
• Assist Lift Operations management with scheduling, payroll, coaching, disciplinary actions, and other essential administrative functions.
• Facilitate on-mountain training of Lift Operators; maintain the Lift Terminal Specific Training documents.
• Be responsible for Lead training and documentation.
• Work closely with the Risk Management Team in regards to the Safety Plan and Fit for Snow Program.
• Aid with Morning Meetings; address paychecks, TCA sheets, safety topics, Guest Service topics.
• Assist with 30-day and 60-day reviews of Lift Operators.
• Be in charge of daily grooming e-mails; delegate related duties before, during, and after lift operating hours.
• Coordinate staffing levels with regards to business volumes.
• Help with fraudulent lift passes, lift incidents, and guest complaints.
• Assume the duties of the Lift Operations Lead and Operator when necessary.
• Train and encourage employees to actively participate in sustainability initiatives and support them in maintaining sustainable practices.
• Perform other duties as assigned

Skills

Leadership

Problem solving

Guest service

English proficiency

Education

High School Diploma or equivalent

Job description

Arapahoe Basin Lift Operators enjoy working with guests and aim to provide exceptional customer service every day. We are passionate about skiing and snowboarding, and sharing that passion with our guests. One thing is for sure: we work hard and we play hard.

As the Lift Operations Supervisor, you are responsible for training Leads and Lift Operators to ensure departmental policies are being upheld. This position ensures that Lift Operators throughout the department are performing their job