Lift Operations Supervisor

Alterra Mountain Company; Dillon (CO); On-site; USD 31,000 - 42,000; Full time

Benefits offered by this job

Free season pass to Arapahoe Basin and

Discounted Ikon Pass for all eligible

Medical, dental, vision, life, paidPar

Job summary

Arapahoe Basin Lift Operators enjoy working with guests and aim to provide exceptional customer service every day. We are passionate about skiing and snowboarding, and sharing that passion with our guests. One thing is for sure: we work hard and we play hard.

As the Lift Operations Supervisor, you are responsible for training Leads and Lift Operators to ensure departmental policies are being upheld. This position ensures that Lift Operators throughout the department are performing their job

Qualifications

• 1 year/season working as an A-Basin Lift Ops Lead or similar role.
• Complete all departmental safety trainings and snowblower training.
• Complete all drive terminal training checklists.
• Strong leadership and problem-solving skills.
• Swing and bump chairs on all A-Basin lifts requiring this technique.
• Safely operate a Snowmobile.
• Demonstrates interpersonal and guest service skills.
• Ability to speak, read, and write in English.
• Must provide own ski/snowboard equipment, under layers, gloves.
• Must be available weekends, holidays, and some evenings.

Responsibilities

• Act as Manager or Asst. Manager in their absence.
• Assist Lift Operations management with scheduling, payroll, coaching, disciplinary actions, and other essential administrative functions.
• Facilitate on-mountain training of Lift Operators; maintain the Lift Terminal Specific Training documents.
• Be responsible for Lead training and documentation.
• Work closely with the Risk Management Team in regards to the Safety Plan and Fit for Snow Program.
• Aid with Morning Meetings; address paychecks, TCA sheets, safety topics, Guest Service topics.
• Assist with 30-day and 60-day reviews of Lift Operators.
• Be in charge of daily grooming e-mails; delegate related duties before, during, and after lift operating hours.
• Coordinate staffing levels with regards to business volumes.
• Help with fraudulent lift passes, lift incidents, and guest complaints.
• Assume the duties of the Lift Operations Lead and Operator when necessary.
• Train and encourage employees to actively participate in sustainability initiatives and support them in maintaining sustainable practices.
• Perform other duties as assigned

Skills

Leadership

Problem solving

Guest service

English proficiency

Education

High School Diploma or equivalent

Job description

Seasonal Arapahoe Basin is a small ski area 60 miles west of Denver that offers big-mountain challenges and life-changing experiences for our employees and guests alike. Whether you're here for a season or a lifetime, A-Basin is a place where dedicated and hard-working employees have a chance to shine! We are not your typical big-box resort, and that's what makes the vibe here so awesome - we know you by name. The number-one reason our employees continue to work here is their incredible coworkers.

Perks & Benefits:

• Free season pass to Arapahoe Basin and all Alterra Resorts
• Discounted friends & family tickets
• Discounted Ikon Pass for all eligible employees*
• Medical, dental, vision, life, paid parental leave, and more for eligible employees*
• 401(k) plan with generous company match
• Ski Area discounts for Rentals, Retail, Silverthorne Rec. Center, and our food and beverage outlets
• Discounted equipment rentals, pro-deals, and more
• Financial assistance and mental health resources through TELUS
• *Check out more of our perks and benefits here! (Scroll down to the "Caring for You" section)

POSITION SUMMARY:

Arapahoe Basin Lift Operators enjoy working with guests and aim to provide exceptional customer service every day. We are passionate about skiing and snowboarding, and sharing that passion with our guests. One thing is for sure: we work hard and we play hard. As the Lift Operations Supervisor, you are responsible for training Leads and Lift Operators to ensure departmental policies are being upheld. This position ensures that Lift Operators throughout the department are performing their job duties safely and efficiently on a daily basis . Make skiing and snowboarding part of your daily job! If you are passionate about having a great time outdoors in one of the most beautiful places on earth, A-Basin is the place for you.

WAGE:

The base hourly pay range below represents the low and high end of Arapahoe Basin's hourly pay range for this position. Actual pay will vary and may be above or below the range based on various factors , including but not limited to experience, education, training, location, merit system, quantity or quality of production, and responsibilities. The range listed is just one component of Arapahoe Basin's total compensation package for employees. Other rewards may include many region-specific benefits.

Hourly pay range: $22.75 - $30.75/hour

ESSENTIAL DUTIES:

• Act as Manager or Asst. Manager in their absence
• Assist Lift Operations management with scheduling, payroll, coaching, disciplinary actions, and other essential administrative functions
• Facilitate on-mountain training of Lift Operators; maintain the Lift Terminal Specific Training documents
• Be responsible for Lead training and documentation
• Work closely with the Risk Management Team in regards to the Safety Plan and Fit for Snow Program
• Aid with Morning Meetings; address the following topics: paychecks, TCA sheets, safety topics, Guest Service topics, etc.
• Assist with 30-day and 60-day reviews of Lift Operators
• Be in charge of daily grooming e-mails; delegate related duties before, during, and after lift operating hours
• Coordinate staffing levels with regards to business volumes
• Help with fraudulent lift passes, lift incidents, and guest complaints
• Assume the duties of the Lift Operations Lead and Operator when necessary
• Train and encourage employees to actively participate in sustainability initiatives and support them in maintaining sustainable practices
• Perform other duties as assigned

REQUIRED QUALIFICATIONS:

• 1 year/season working as an A-Basin Lift Ops Lead or similar role.
• Complete all departmental safety trainings and snowblower training.
• Complete all drive terminal training checklists.
• Strong leadership and problem-solving skills .
• Swing and bump chairs on all A-Basin lifts requiring this technique.
• Safely operate a Snowmobile.
• Demonstrates interpersonal and guest service skills
• Ability to speak, read, and write in English
• Must provide own ski/snowboard equipment, under layers, gloves-the company does have discounts on some brands of gear
• Must be available weekends, holidays, and some evenings
• Must be able to stay focused on the lift and our guests without unnecessary distractions such as the use of cell phones
• Ability to pass a Motor Vehicle Record check - preferred

EDUCATION REQUIREMENTS:

• High School Diploma or equivalent - Required

PHYSICAL REQUIREMENTS:

• Ability to withstand high-altitude conditions at all times
• Ability to stand and walk throughout the shift
• Ability to ski or snowboard at an intermediate level or higher
• Ability to use a full range of body motion: bend, twist, kneel, pull, push, and lift up to 50 lbs.
• Ability to ascend and descend ladders
• Ability to visually and audibly inspect for irregularities in machinery

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily- reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

WORKING CONDITIONS:

• This position will work outdoors in a high-alpine environment in all types of weather conditions. Noise levels of machinery can be high and exposure to heights is frequent. You will work with guests frequently on a daily basis. Riding a chairlift is required for this role.

This job description is not an exhaustive list of all functions and responsibilities that an employee may be required to perform in this position. Arapahoe Basin and its affiliates reserve the right to modify, increase, decrease, suspend, and or eliminate any of the essential duties and/or the position in its entirety.

Application Deadline: Recruiting timelines vary by position, however, all Arapahoe Basin positions accept applications for a minimum of 3 days from the posting date listed above. This position is open and still accepting applications.

Arapahoe Basin is an equal opportunity employer and maintains drug-free workplaces. All employees and candidates are reminded that Arapahoe Basin adheres to all applicable labor and employment laws, and State, County, and City-specific labor and employment regulations, where applicable.