Lift Attendant: Guest Service & Safety Ambassador

smcinternalcareers; Macungie (Lehigh County); On-site; USD 16,531,000 - 24,797,000; Full time

Job summary

Bear Creek is seeking a Lift Attendant dedicated to delivering a safe, enjoyable guest experience on our lifts. You will greet guests, answer questions, scan tickets, and help move riders through the loading areas with care and efficiency.

As part of the BCMR team, you will work outside in all weather, maintain logs, follow emergency procedures, and coordinate with other departments to ensure smooth lift operations and excellent service for all guests.

Qualifications

• Excellent communication with guests and team members.
• Ability to reason, make decisions, and use independent judgment in various situations.
• Friendly, outgoing, and courteous to all guests and employees.
• Able to work in a fast-paced environment which requires a significant amount of standing.
• Exposed to extreme weather conditions.

Responsibilities

• Provide a safe & enjoyable experience for our guests on the lifts.
• Answering questions that guests may have about the resort
• Responsible for the scanning of guests lift tickets
• Snow removal from loading area
• Monitor the equipment to ensure that it is operating properly and report any mechanical problems immediately
• Knowledgeable of lift requirements including evacuation procedures in case of an emergency
• Greet the guests, anticipate their needs and provide information about the facilities and services
• Complete daily, weekly and monthly operator logs
• Work outside in all weather conditions and any time of day or night as needed
• Daily opening and closing procedures
• Monitor and ensure proper padding and fencing of obstacles
• Coordinate with other departments concerning lift operations needs and expectations
• Inform supervisor of any necessary repairs to equipment

Skills

Excellent communication

Decision making

Customer service

Adaptability

Stamina

Job description

Bear Creek is seeking a Lift Attendant dedicated to delivering a safe, enjoyable guest experience on our lifts. You will greet guests, answer questions, scan tickets, and help move riders through the loading areas with care and efficiency.

As part of the BCMR team, you will work outside in all weather, maintain logs, follow emergency procedures, and coordinate with other departments to ensure smooth lift operations and excellent service for all guests.