LifeSpa Lead

Life Time, Inc.; Green Valley (IL); On-site; USD 60,000 - 90,000; Full time

Job summary

Life Time, Inc. is seeking a Spa Manager to lead the Life Spa Department, guiding service quality, retail performance, and guest experiences. You will supervise spa and salon teams, oversee daily operations, and drive revenue in line with Life Time's mission.

Responsibilities include coaching staff, managing budgets, and building strong member relationships through education on services and products. A Spa Manager Certification and state licenses are required.

Qualifications

• High School diploma or GED required.
• 1–2 years of leadership experience in spa, salon, hospitality or retail.
• Proficiency with Microsoft Office including Word, Excel, Outlook and PowerPoint.
• Spa Manager Certification is required.

Responsibilities

• Provides coaching sessions weekly or monthly to develop and educate team members.
• Monitors the spa profit and loss statement and adjusts per budget guidelines.
• Educates members on spa services and products to build relationships and drive sales.
• Oversees desk operations and provides in-the-moment coaching and business-building practices.

Skills

Coaching

Customer Service

Leadership

Budgeting

MS Office

Education

High School Diploma or GED

Spa Manager Certification

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

PowerPoint

Job description

Position Summary

The Spa Manager leads the Spa and Salon services and retail staff in the promoting and providing of sales, services, and products that exceed customer expectations. They drive revenue and oversee the department's operations, financial levels, and ensures excellent customer service. They are responsible for the overall direction, coordination, and supervision of the Life Spa Department team members. They also provide leadership for the department in the fulfillment of Life Time's mission statement.

Job Duties and Responsibilities

• Provides weekly or monthly coaching sessions to develop, support and educate team members while building a strong professional relationship to ensure high team member retention
• Monitors the LifeSpa profit and loss statement and makes necessary adjustments based on budgetary guidelines
• Utilizes customer service and communication skills to develop strong relationships with members and connect and educate them on our industry leading salon and spa services and products
• Works the coordinator desk for 18-20 hours to provide in-the-moment coaching and business building best practices with the team

Position Requirements

• High School Diploma or GED
• 1 to 2 years of experience in Salon, Spa, Hospitality or Retail Leadership
• Experience with Microsoft Office such as Word, Excel, Outlook and PowerPoint
• Spa Manager Certification
• Appropriate State/County/City Licenses, as required by law

Preferred Requirements

• Experience in administrative or operational and computer skills

Life Time is a place for everyone. As an organization, we are committed to an inclusive, diverse and equitable workplace that respects and celebrates the unique contributions of each individual while ensuring we remain an equal opportunity employer that recruits, hires, trains and promotes based on merit and qualifications.