LifeSpa Lead

Life Time Inc.; Shenandoah (VA); On-site; USD 55,000 - 75,000; Full time

Job summary

Life Time Inc. seeks a Spa Manager to lead Life Spa and Salon services and retail teams, driving revenue, ensuring excellent customer service, and guiding department operations in Shenandoah, VA.

The role involves coaching staff, managing budgets, and upholding licensing requirements to deliver a premier member experience. The Spa Manager will direct day-to-day activities, maintain standards, and collaborate with leadership to fulfill Life Time’s mission while supporting the department’s growth

Qualifications

• Minimum 1–2 years of experience in Salon, Spa, Hospitality or Retail Leadership
• Spa Manager Certification required
• Appropriate Licenses as required by law

Responsibilities

• Leads and develops Life Spa and Salon services and staff to exceed customer expectations
• Monitors profit and loss and aligns with budgetary guidelines
• Fosters strong member relationships and educates them on spa services and products
• Provides weekly or monthly coaching to team members to ensure high retention

Skills

Leadership

Coaching

Customer service

Budget management

Education

High School Diploma or GED

Spa Manager Certification

State/County/City Licenses

Tools

Microsoft Office (Word, Excel, Outlook, PowerPoint)

Job description

Position Summary

The Spa Manager leads the Spa and Salon services and retail staff in the promoting and providing of sales, services, and products that exceed customer expectations. They drive revenue and oversee the department’s operations, financial levels, and ensures excellent customer service. They are responsible for the overall direction, coordination, and supervision of the Life Spa Department team members. They also provide leadership for the department in the fulfillment of Life Time’s mission statement.

Job Duties and Responsibilities

• Provides weekly or monthly coaching sessions to develop, support and educate team members while building a strong professional relationship to ensure high team member retention
• Monitors the LifeSpa profit and loss statement and makes necessary adjustments based on budgetary guidelines
• Utilizes customer service and communication skills to develop strong relationships with members and connect and educate them on our industry leading salon and spa services and products
• Works the coordinator desk for 18-20 hours to provide in-the-moment coaching and business building best practices with the team

Position Requirements

• High School Diploma or GED
• 1 to 2 years of experience in Salon, Spa, Hospitality or Retail Leadership
• Experience with Microsoft Office such as Word, Excel, Outlook and PowerPoint
• Spa Manager Certification
• Appropriate State/County/City Licenses, as required by law

Preferred Requirements

• Experience in administrative or operational and computer skills

Life Time is a place for everyone. As an organization, we are committed to an inclusive, diverse and equitable workplace that respects and celebrates the unique contributions of each individual while ensuring we remain an equal opportunity employer that recruits, hires, trains and promotes based on merit and qualifications.