Salon & Spa Leader

Life Time, Inc.; Jacksonville (FL); On-site; USD 55,000 - 75,000; Full time

Job summary

Life Time, Inc. is seeking a Spa Manager to lead Life Spa services and retailer staff, drive revenue, and oversee department operations in line with Life Time's mission. You will provide direction and supervision for team members and ensure outstanding customer service across the spa and salon.

The role emphasizes leadership, coaching, and P&L awareness, with in-the-moment coaching at the front desk and ongoing development of staff, processes, and member relationships.

Qualifications

• High School Diploma or GED required.
• 1–2 years of experience in Salon, Spa, Hospitality or Retail Leadership.
• Spa Manager Certification or equivalent is preferred.
• Appropriate State/County/City Licenses as required by law.

Responsibilities

• Provide weekly or monthly coaching to develop and educate team members, fostering retention.
• Monitor LifeSpa profit and loss and adjust within budget guidelines.
• Develop relationships with members by promoting our salon and spa services and products.
• Assist at the coordinator desk for 18–20 hours to coach and drive business practices.

Education

High School Diploma or GED

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Microsoft PowerPoint

Job description

Position Summary

The Spa Manager leads the Spa and Salon services and retail staff in the promoting and providing of sales, services, and products that exceed customer expectations. They drive revenue and oversee the department's operations, financial levels, and ensures excellent customer service. They are responsible for the overall direction, coordination, and supervision of the Life Spa Department team members. They also provide leadership for the department in the fulfillment of Life Time's mission statement.

Job Duties and Responsibilities

• Provides weekly or monthly coaching sessions to develop, support and educate team members while building a strong professional relationship to ensure high team member retention
• Monitors the LifeSpa profit and loss statement and makes necessary adjustments based on budgetary guidelines
• Utilizes customer service and communication skills to develop strong relationships with members and connect and educate them on our industry leading salon and spa services and products
• Works the coordinator desk for 18-20 hours to provide in-the-moment coaching and business building best practices with the team

Position Requirements

• High School Diploma or GED
• 1 to 2 years of experience in Salon, Spa, Hospitality or Retail Leadership
• Experience with Microsoft Office such as Word, Excel, Outlook and PowerPoint
• Spa Manager Certification
• Appropriate State/County/City Licenses, as required by law

Preferred Requirements

• Experience in administrative or operational and computer skills

Life Time is a place for everyone. As an organization, we are committed to an inclusive, diverse and equitable workplace that respects and celebrates the unique contributions of each individual while ensuring we remain an equal opportunity employer that recruits, hires, trains and promotes based on merit and qualifications.