Lifecycle Services Lead, Southwest Region

Emerson; Houston (TX); On-site; USD 110,000 - 170,000; Full time

Benefits offered by this job

Medical insurance and benefits

Dental and vision plans

401(k) plan

Tuition reimbursement

Employee resource groups

Job summary

Emerson Power & Water Solutions is seeking a Lifecycle Services Manager based in Houston, TX, to lead the Southwest Regional Services team and oversee field services, system upgrades, and project management. You will interface with key customer personnel, manage costs, and drive growth while maintaining high customer satisfaction.

The role requires a bachelor's degree in engineering or related field, 7+ years of experience, and willingness to travel up to 25%.

Qualifications

• Bachelor's degree in engineering or related technical field (or equivalent)
• Minimum of 7 years’ related experience
• Ability to travel up to 25%
• Legal authorization to work in the United States without sponsorship now or in the future

Responsibilities

• Lead the engineering and administrative staff and provide local customers with field services, system startup coverage, system upgrades, small project implementation, project management, and resolutions to generate business volume growth and customer satisfaction
• Interface effectively with key customer personnel, building positive relationships and maintaining high levels of customer satisfaction through outstanding performance
• Perform monthly project cost reviews and implement procedures to improve efficiency. Review upgrade, project, and service proposals for accurate content and ensure objectives are being met
• Support the financial, efficiency, and quality objectives for the region: sales volume, margin, customer satisfaction, timely shipments, and high-quality startup and support service
• Supervise and coordinate personnel, equipment, and financial resources to expand the business volume and profitability of the region
• Work closely with the Aftermarket Sales Team to develop work scope, implement upgrades and service functions, to improve efficiency and promote teamwork in the region and throughout the organization
• Mentor and coach team members, fostering a psychologically safe and inclusive environment that supports career growth and development

Skills

Leadership

Project management

Customer service

Education

Bachelor's degree in engineering or related technical field

Job description

Emerson Power & Water Solutions is seeking a Lifecycle Services Manager based in Houston, TX, to lead the Southwest Regional Services team and oversee field services, system upgrades, and project management. You will interface with key customer personnel, manage costs, and drive growth while maintaining high customer satisfaction.

The role requires a bachelor's degree in engineering or related field, 7+ years of experience, and willingness to travel up to 25%.