Lifecycle & Repair Operations Lead (Sustainability)

DMD Systems Recovery, LLC.; Tempe (AZ); Sur place; USD 65 000 - 85 000; Plein temps

Résumé du poste

DMD Systems Recovery is hiring an Operations Manager, Lifecycle & Repair in Tempe to lead testing, diagnosis, repair, refurbishment, imaging, provisioning, data destruction, grading, and prep. You will drive performance, safety, and cost controls while aligning labor, tools, and resources with demand.

You will coach technicians and leads, support hiring and training, ensure compliance, and partner with multiple teams to meet customer requirements and improve workflow and value recovery across

Qualifications

• Bachelor's degree in Business, Operations Management, Supply Chain Management, Information Technology, Engineering, or related field.
• Industry certifications such as CompTIA A+, CompTIA Network+, Lean Six Sigma, PMP, ITIL or equivalent highly valued.
• Minimum five years of people management experience in production, warehouse, repair, or reverse logistics.
• Five+ years in ITAD, electronics repair, lifecycle services, reverse logistics or related operations.
• Experience managing repair, refurbishment, testing, imaging, provisioning, or device lifecycles.
• Experience leading continuous improvement in compliant environments.
• Equivalent combinations of education, certifications, and experience may be considered.

Responsabilités

• Lead daily Lifecycle & Repair operations including testing, diagnosis, repair, refurbishment, imaging, provisioning, and grading.
• Align labor, tools, parts, workstations, and technical resources with demand.
• Manage workflow, production priorities, throughput, backlog, and service-level performance.
• Ensure customer requirements, quality standards, security controls, and procedures are followed.
• Lead, coach, and develop technicians, specialists, and team leads.
• Support hiring, onboarding, training, performance management, and development.
• Establish safety, quality, productivity, attendance, and accountability expectations.
• Monitor metrics and implement corrective actions to improve efficiency and turnaround.
• Drive continuous improvement to strengthen workflow and recovery value.
• Collaborate with Operations, Quality, Sales, Service Delivery, Inventory, and Shipping to meet objectives.
• Resolve and elevate operational, staffing, equipment, quality, and customer-impacting issues.

Connaissances

People management

Operations leadership

Cross-functional collaboration

Formation

Bachelor's degree in Business/Operations/IT/Engineering

Relevant certifications (CompTIA A+/Network+, Lean Six Sigma, PMP, ITIL)

Description du poste

DMD Systems Recovery is hiring an Operations Manager, Lifecycle & Repair in Tempe to lead testing, diagnosis, repair, refurbishment, imaging, provisioning, data destruction, grading, and prep. You will drive performance, safety, and cost controls while aligning labor, tools, and resources with demand.

You will coach technicians and leads, support hiring and training, ensure compliance, and partner with multiple teams to meet customer requirements and improve workflow and value recovery across