Lifecycle & Repair Operations Leader

DMD Systems Recovery, LLC; Tempe (AZ); On-site; USD 65,000 - 85,000; Full time

Job summary

DMD Systems Recovery, LLC in Tempe, Arizona, is seeking an Operations Manager, Lifecycle & Repair, to lead testing, diagnosis, repair, refurbishment, imaging, provisioning, data destruction, grading, and service preparation.

You will drive workflow efficiency, align resources with demand, manage costs and quality, develop technicians and leads, and ensure compliance with customer requirements and established procedures.

Qualifications

• Minimum five years of people management experience in production, warehouse, repair, or related environment.
• Five or more years of ITAD, electronics repair, lifecycle services, reverse logistics, or related operations experience preferred.
• Bachelor's degree in Business, Operations Management, Information Technology, Engineering, or related field preferred.
• Equivalent combinations of education, certifications, and directly relevant experience may be considered.

Responsibilities

• Lead daily Lifecycle & Repair operations, including testing, diagnosis, repair, refurbishment, imaging, provisioning, and grading.
• Align labor, tools, parts, workstations, and technical resources with operational demand.
• Manage workflow, production priorities, throughput, backlog, and service-level performance.
• Ensure customer requirements, quality standards, security controls, and established procedures are consistently followed.
• Lead, coach, and develop technicians, specialists, and team leads.
• Support hiring, onboarding, training, performance management, and employee development.
• Establish clear expectations for safety, quality, productivity, attendance, and accountability.
• Monitor performance metrics and implement corrective actions to improve efficiency, quality, and turnaround times.
• Drive continuous improvement efforts that strengthen workflow, recovery value, and operational performance.
• Partner with Operations, Quality, Sales, Service Delivery, Inventory, and Shipping to meet customer and business objectives.
• Resolve and elevate operational, staffing, equipment, quality, and customer-impacting issues as needed.

Education

Bachelor's degree

Job description

DMD Systems Recovery, LLC in Tempe, Arizona, is seeking an Operations Manager, Lifecycle & Repair, to lead testing, diagnosis, repair, refurbishment, imaging, provisioning, data destruction, grading, and service preparation.

You will drive workflow efficiency, align resources with demand, manage costs and quality, develop technicians and leads, and ensure compliance with customer requirements and established procedures.