Lifecycle & Repair Operations Lead

DMD Systems Recovery, LLC; Tempe (AZ); On-site; USD 65,000 - 85,000; Full time

Job summary

DMD Systems Recovery, LLC in Tempe, Arizona, seeks an Operations Manager: Lifecycle & Repair to lead testing, diagnosis, repair, refurbishment, imaging, provisioning, data destruction, grading, and service preparation activities.

This full-time, salaried role reports to the Site Manager, requires five or more years of people management and ITAD/electronics experience, and supports growth through continuous improvement, safety, and quality programs while upholding DMD's sustainability mission.

Qualifications

• Bachelor's degree in Business, Operations Management, Supply Chain Management, Information Technology, Engineering, or a related field.
• Five or more years of experience in ITAD, electronics repair, lifecycle services, reverse logistics, or related operations.
• Five years of people management experience in production, warehouse, or repair environments.
• Experience leading continuous improvement initiatives and operating within compliance-driven environments is a plus.
• Experience managing repair, refurbishment, testing, imaging, provisioning, or device lifecycle programs is strongly preferred.

Responsibilities

• Lead daily Lifecycle & Repair operations, including testing, diagnosis, repair, refurbishment, imaging, provisioning, and grading.
• Align labor, tools, parts, workstations, and technical resources with operational demand.
• Manage workflow, production priorities, throughput, backlog, and service-level performance.
• Ensure customer requirements, quality standards, security controls, and established procedures are consistently followed.
• Lead, coach, and develop technicians, specialists, and team leads.
• Support hiring, onboarding, training, performance management, and employee development.
• Establish clear expectations for safety, quality, productivity, attendance, and accountability.
• Monitor performance metrics and implement corrective actions to improve efficiency, quality, and turnaround times.
• Drive continuous improvement efforts that strengthen workflow, recovery value, and operational performance.
• Partner with Operations, Quality, Sales, Service Delivery, Inventory, and Shipping to meet customer and business objectives.
• Resolve and elevate operational, staffing, equipment, quality, and customer-impacting issues as needed.

Education

Bachelor's degree in Business, Operations Management, Supply Chain Management, Information Technology, Engineering, or a related field

Relevant industry certifications such as CompTIA A+, CompTIA Network+, Lean Six Sigma, PMP, ITIL, or equivalent

Job description

DMD Systems Recovery, LLC in Tempe, Arizona, seeks an Operations Manager: Lifecycle & Repair to lead testing, diagnosis, repair, refurbishment, imaging, provisioning, data destruction, grading, and service preparation activities.

This full-time, salaried role reports to the Site Manager, requires five or more years of people management and ITAD/electronics experience, and supports growth through continuous improvement, safety, and quality programs while upholding DMD's sustainability mission.