Lifecycle Refresh Technician (Federal Government Project)

Zyxware Technologies; Washington (District of Columbia); On-site; USD 70,000 - 80,000; Full time

Job summary

A technology solutions provider in Washington, DC is seeking a Lifecycle Refresh Technician. The role involves refreshing workstations, managing user accounts, and troubleshooting hardware/software issues. Candidates should have a Bachelor's degree and 5 years of experience. Certifications such as ITIL V4 and Microsoft are preferred. This full-time position requires onsite support five days a week. Competitive salary range is between $70,000 to $80,000 annually.

Qualifications

• 5 years of relevant experience in IT or related field.
• ITIL V4, Microsoft, Cloud certifications preferred.
• Ability to obtain a Public Trust clearance.

Responsibilities

• Perform lifecycle refresh of workstations and related software.
• Install, troubleshoot, and repair hardware and software.
• Manage user accounts via Active Directory and provide support.
• Push security patches and utilize management tools.
• Provide onsite support five days a week.

Skills

Lifecycle refresh of workstations

Troubleshooting hardware problems

Remote installations and configurations

Active Directory management

SCCM

ServiceNow

VIP support

Education

Bachelor’s degree

Tools

Bomger

SCCM

ServiceNow

Job description

Lifecycle Refresh Technician (Federal Government Project)

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This range is provided by Zyxware Technologies. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$70,000.00/yr - $80,000.00/yr

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• Perform lifecycle refresh of workstations, including configure and image of workstations, peripherals, and related application software.
• Install, troubleshoot, and repair identified hardware problems and application software, as well as provide remote installation and support.
• Manage user accounts via Active Directory (AD), user exchange email boxes, and Outlook profile creation, and perform deployment, and provide support.
• Experienced in the use of Active AD consoles and managing devices and categories.
• Push security patches and policies utilizing tools.
• Work with the Tier-3/4 imaging team for image and re-image of the workstations.
• Proficient in remote installations and configurations, internet connectivity, hardware troubleshooting, anti-virus installations, and detection and removal through tools.
• Proficient in utilizing tools such as SCCM, Bomger, and ServiceNow.
• Proficient in Tier 1, 2, and 3 helpdesk/troubleshooting support.
• Provide VIP support as needed.
• Provide onsite support and require to be on site five (5) days a week.

Qualifications:

• Bachelor’s degree and 5 years of relevant experience.
• ITIL V4, Microsoft, Cloud, and workstation-related certifications.
• Possesses or ability to obtain a Public Trust clearance.

Seniority level: Not Applicable

Employment type: Full-time

Job function: Information Technology

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