Logistics Technician 1

GDR Group; Irvine (CA); On-site; USD 24,796 - 27,552; Full time

Job summary

A logistics company is seeking a Logistics Technician I in Irvine, California. This role involves supporting IT hardware logistics and deployment operations, focusing on computer refreshes and inventory control. The ideal candidate will have 1–3 years of experience in IT support, a strong attention to detail, and excellent customer service skills. Responsibilities include inventory management, ticket processing, and hardware handling. The position offers pay ranging from $18 to $20 per hour, emphasizing the importance of strong organizational and communication abilities.

Qualifications

• 1–3 years’ experience in PC support, desktop support, or corporate helpdesk environment.
• Proficiency with computer imaging and disk wiping tools.
• Strong organizational skills with a proven ability to document processes, follow up, and close out tasks promptly.
• Strong written and verbal communication skills for documenting activities and collaborating with stakeholders.
• Ability to maintain a clean, orderly, and well-labeled storage area.
• Strong attention to detail and ability to manage multiple priorities.
• Excellent interpersonal and customer service skills.

Responsibilities

• Organize and maintain the storage room; track IT hardware as it enters and leaves inventory.
• Process and update requests in the Wolken ticketing system promptly.
• Image new PCs/Macs, perform disk wipes, and prepare systems for deployment.
• Coordinate the return and processing of hardware during refresh cycles.
• Package, label, and ship IT hardware; receive and inspect incoming shipments.
• Keep the storage area clean, organized, and properly labeled.
• Work closely with end users, IT support staff, and vendors.

Skills

Customer service skills

Organizational skills

Attention to detail

Effective communication

Proactive follow-up

Tools

Imaging tools

Disk wiping tools

Job description

Description

The Logistics Technician I supports IT hardware logistics and deployment operations, with a primary focus on computer refreshes, imaging, shipping/receiving, and inventory control. This role requires strong customer service skills, attention to detail, and the ability to follow established procedures in a fast-paced environment. Strong organizational skills, clear documentation, effective communication, and a proactive approach to follow-up are essential to ensure that all assigned tasks, ticket updates, and inventory actions are completed accurately and on schedule.

Pay Range: $18 - $20 per hour

Responsibilities

• Inventory Management: Organize and maintain the storage room; track IT hardware as it enters and leaves inventory.
• Ticket Management: Process and update requests in the Wolken ticketing system promptly, documenting all end-user interactions and resolutions.
• Computer Refresh & Deployment: Image new PCs/Macs, perform disk wipes, and prepare systems for deployment.
• Hardware Collections: Coordinate the return and processing of hardware during refresh cycles, acquisitions, and terminations.
• Shipping/Receiving: Package, label, and ship IT hardware; receive and inspect incoming shipments.
• Storage Area Maintenance: Keep the storage area clean, organized, and properly labeled to support efficient inventory tracking and quick access to equipment.
• Collaboration: Work closely with end users, IT support staff, and vendors to ensure smooth logistics operations.

Qualifications

• 1–3 years’ experience in PC support, desktop support, or corporate helpdesk environment.
• Proficiency with computer imaging and disk wiping tools.
• Strong organizational skills with a proven ability to document processes, follow up, and close out tasks promptly.
• Strong written and verbal communication skills for documenting activities and collaborating with stakeholders.
• Ability to maintain a clean, orderly, and well-labeled storage area.
• Strong attention to detail and ability to manage multiple priorities.
• Excellent interpersonal and customer service skills.