Lifecycle Email Manager: Starlink Consumer Growth

SpaceX; Hawthorne (CA); On-site; USD 120,000 - 170,000; Full time

Benefits offered by this job

Stock incentives

Bonuses

Employee Stock Purchase Plan

Medical insurance

Dental insurance

Vision insurance

401(k)

Job summary

SpaceX in Hawthorne, CA is seeking a Starlink Communications Manager to run post-purchase email programs for existing customers, focusing on upgrades, bundles, and referrals.

You will plan, write, and execute automated lifecycle emails, use targeting and testing to improve revenue, and collaborate with product, legal, and Ops partners. Strong copywriting and data-driven mindset required; travel and extended hours may be needed.

Qualifications

• Bachelor’s degree in marketing, business, communications, journalism, economics or a related field.
• 5+ years of experience in lifecycle marketing, CRM, growth, or consumer communications, with owned programs that drove measurable upsell, upgrade, and retention outcomes.

Responsibilities

• Plan, write, and run post-purchase email programs that grow revenue from customers who already have the kit (upsell, upgrades, accessories, referrals, and similar)
• Use targeting, testing, and reporting to improve conversion and scale those programs over time
• Support launches of new offers and products as they become available, with a focus on attach, upgrade, and expansion
• Report on conversion, revenue, and related metrics
• Support other customer communications as needed, including plan and price changes, terms of service, and new-country launches

Skills

Lifecycle marketing

CRM experience

Growth marketing

Customer communications

A/B testing

Copywriting

Education

Bachelor's degree in marketing or related field

Job description

SpaceX in Hawthorne, CA is seeking a Starlink Communications Manager to run post-purchase email programs for existing customers, focusing on upgrades, bundles, and referrals.

You will plan, write, and execute automated lifecycle emails, use targeting and testing to improve revenue, and collaborate with product, legal, and Ops partners. Strong copywriting and data-driven mindset required; travel and extended hours may be needed.