Starlink Communications Manager (Consumer Lifecycle)

SPACE EXPLORATION TECHNOLOGIES CORP; Hawthorne (CA); On-site; USD 120,000 - 170,000; Full time

Benefits offered by this job

Medical, dental, vision

Stock options

Paid time off

Job summary

SpaceX in Hawthorne, CA is seeking a Starlink Consumer Communications Manager to run post-purchase email programs for existing customers, focusing on upgrades, accessories, bundles and referrals.

The role requires 5+ years in lifecycle marketing or CRM with proven upsell and retention results, plus a Bachelor's degree in a related field. Travel and extended hours may be required, with competitive compensation and comprehensive benefits.

Qualifications

• Bachelor’s degree in marketing, business, communications, journalism, economics or a related field.
• 5+ years of experience in lifecycle marketing, CRM, growth, or consumer communications with owned programs that drove upsell, upgrade and retention outcomes.

Responsibilities

• Plan, write, and run post-purchase email programs that grow revenue from customers who already have the kit.
• Use targeting, testing, and reporting to improve conversion and scale programs.
• Support launches of offers and products with focus on attach, upgrade, expansion.
• Report on conversion, revenue, and related metrics.
• Support other customer communications including plan changes, terms of service, and new-country launches.

Skills

Lifecycle marketing

CRM

Upsell campaigns

Education

Bachelor’s degree in marketing, business, communications, journalism, economics or a related field

Job description

Starlink Communications Manager (Consumer Lifecycle)

Hawthorne, CA

SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars.

Starlink Consumer Communications is hiring a Communications Manager to run post-purchase email programs for existing customers: plan upgrades, accessories, bundles, and referrals.

RESPONSIBILITIES

• Plan, write, and run post-purchase email programs that grow revenue from customers who already have the kit (upsell, upgrades, accessories, referrals, and similar)
• Use targeting, testing, and reporting to improve conversion and scale those programs over time
• Support launches of new offers and products as they become available, with a focus on attach, upgrade, and expansion
• Report on conversion, revenue, and related metrics
• Support other customer communications as needed, including plan and price changes, terms of service, and new-country launches

BASIC QUALIFICATIONS

• Bachelor’s degree in marketing, business, communications, journalism, economics or a related field
• 5+ years of experience in lifecycle marketing, CRM, growth, or consumer communications, with owned programs that drove measurable upsell, upgrade, and retention outcomes

PREFERRED SKILLS AND EXPERIENCE

• Hands-on experience building automated, trigger-based lifecycle emails: targeting, cadence, A/B testing, and reporting
• Demonstrated ability to write customer-facing copy
• Comfort owning experiment design and commercial metrics (conversion, mix, incremental revenue/ARR, unsubscribe and complaint cost)
• Subscription or consumer-technology experience
• Comfort with data used to target and measure email programs
• Experience working with legal, product, and operations partners

ADDITIONAL REQUIREMENTS

• Available to work extended hours and/or weekends as needed
• Willingness to travel as needed

COMPENSATION AND BENEFITS

Pay Range: Level 3: $120,000.00 - $170,000.00

Your actual level and base salary will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills, education, and experience.

Base salary is just one part of your total rewards package at SpaceX. You may also be eligible for long-term incentives, in the form of company stock or long-term cash awards, as well as potential discretionary bonuses and the ability to purchase additional stock at a discount through an Employee Stock Purchase Plan. You will also receive access to comprehensive medical, vision, and dental coverage, access to a 401(k) retirement plan, short and long-term disability insurance, life insurance, paid parental leave, and various other discounts and perks. You may also accrue 3 weeks of paid vacation and will be eligible for 10 or more paid holidays per year. Employees accrue paid sick leave pursuant to Company policy which satisfies or exceeds the accrual, carryover, and use requirements of the law.

• To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here.

SpaceX is an Equal Opportunity Employer; employment with SpaceX is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.

Applicants wishing to view a copy of SpaceX’s Affi­­.