Life Underwriting Leader — People, Process & Growth

Northwestern Mutual Group; United States; Remote; USD 108,000 - 162,000; Full time

Job summary

Northwestern Mutual seeks an experienced underwriting leader to direct and manage the operations of an Underwriting unit at the agency level. You will recruit, train, and develop underwriter staff while guiding complex underwriting projects and process improvements.

You will oversee workflow, risk analysis, and customer-focused service standards, coordinating with field management, agents, and other departments.

Qualifications

• Bachelor’s degree and/or an equivalent combination of education or progressively responsible work experience.
• Experience may include people management experience, Lead Underwriter Consultant, and training development of underwriters at all levels resulting in performance improvements.
• Previous life underwriting experience preferred.
• Track record of obtaining results.
• Demonstrated skills in relationship building, planning and directing work, decision-making, communication, and change management.
• Strong project management skills with the ability to lead or manage departmental projects or process improvement initiatives.
• Strong interest in people development with competence in staff selection, assignment, training, development, motivation, and recognition.
• Superior communication skills with the proven ability to build trusted relationships and successfully negotiate issues with the field, policy owners, and employees.
• A minimum of seven years of operational experience ispreferred.

Responsibilities

• Direct and manage the operations of an Underwriting unit through recruitment, selection, training, development, motivation, and salary administration of underwriter staff.
• Oversee/coordinate division workflow and manage Underwriting projects, customer service initiatives, work efforts and risk analysis of underwriters.
• Lead complex projects including major system and process improvement initiatives in the Underwriting Department.
• Serve as liaison to field management, agents, and other departments regarding underwriting concerns.
• Develop, implement, and monitor customer service standards for agency-level staff.
• Coordinate and implement underwriting guidelines, practices, and procedures.
• Coordinate designs and deliver field visitations programs and videoconference to improve Home Office/Field relationships.

Skills

Accountability

Change Adaptability

Insurance Acumen

Learning Agility

Negotiation

Adaptive Communication

Customer Centricity

Education

Bachelor’s degree

Job description

Northwestern Mutual seeks an experienced underwriting leader to direct and manage the operations of an Underwriting unit at the agency level. You will recruit, train, and develop underwriter staff while guiding complex underwriting projects and process improvements.

You will oversee workflow, risk analysis, and customer-focused service standards, coordinating with field management, agents, and other departments.