Life Underwriting Leader & Operations Manager

Northwestern Mutual Group; Franklin (WI); On-site; USD 108,000 - 162,000; Full time

Benefits offered by this job

Flexible work schedules

Concierge service

Comprehensive benefits

Employee resource groups

Job summary

Northwestern Mutual is seeking a leader to direct and grow an underwriting unit, coordinating staff development, risk analysis, and customer-focused service standards at the agency level.

You will drive complex system and process improvements, act as a liaison to other departments, and spearhead change management and stakeholder communications. Strong leadership and seven years of operational underwriting experience are preferred.

Qualifications

• Bachelor's degree or equivalent combination of education and progressively responsible work experience.
• Experience may include people management, Lead Underwriter Consultant, and training development of underwriters at all levels.
• Previous life underwriting experience preferred.
• Track record of obtaining results.
• Demonstrated skills in relationship building, planning and directing work, decision-making, communication, and change management.
• Strong project management skills to lead or manage departmental projects or process improvement initiatives.
• Strong interest in people development with competence in staff selection, assignment, training, development, motivation, and recognition.
• Superior communication skills to build trusted relationships with field, policy owners, and employees.
• A minimum of seven years of operational experience is preferred.

Responsibilities

• Direct and manage the operations of an Underwriting unit, including staffing, development, and salary administration.
• Oversee workflow and manage underwriting projects and risk analysis for underwriters.
• Lead performance management, coaching, and staff development via referrals, audits, and instruction.
• Coordinate new underwriting guidelines, practices, and procedures.
• Lead complex projects including major system and process improvements within underwriting.
• Provide leadership on workflow, changes, and systems development initiatives.

Skills

Accountability

Change Adaptability

Insurance Acumen

Learning Agility

Negotiation

Adaptive Communication

Customer Centricity

Education

Bachelor's degree

Job description

Northwestern Mutual is seeking a leader to direct and grow an underwriting unit, coordinating staff development, risk analysis, and customer-focused service standards at the agency level.

You will drive complex system and process improvements, act as a liaison to other departments, and spearhead change management and stakeholder communications. Strong leadership and seven years of operational underwriting experience are preferred.