Life Services Member Onboarding & Support Specialist I

CareSource; Indiana (PA); Hybrid; USD 31,000 - 50,000; Full time

Job summary

CareSource Life Services is seeking a Life Services Member Engagement Specialist I to serve as the first point of contact for new Life Services members and guide them through the intake process.

The role involves answering calls, creating and maintaining member files, and providing timely documentation to support members with empathy and professionalism. Strong communication and data-entry skills are essential.

Qualifications

• High School Diploma or GED required.
• Associates degree in business or related field preferred.
• Minimum of two (2) years of experience in administrative support or customer service.

Responsibilities

• Act as first point of contact for new Life Services/JobConnect members and direct them through the intake process.
• Answer and route incoming calls to proper personnel or initiate intake for first-time callers; verify and complete intake.
• Create and maintain new member files; provide timely and accurate documentation.
• Maintain basic knowledge of department activities and participate in team meetings.
• Maintain communication with new members after Life Services events and confirm next steps.

Skills

MS Office

Verbal communication

Team player

Time management

Customer service

Phone support

Problem solving

Data entry

CRM systems

Confidentiality

Education

High School Diploma or GED

Associate degree in business or related field

Tools

Microsoft Dynamics CRM

Guiding Care (Altruista)

Streamline

Job description

CareSource Life Services is seeking a Life Services Member Engagement Specialist I to serve as the first point of contact for new Life Services members and guide them through the intake process.

The role involves answering calls, creating and maintaining member files, and providing timely documentation to support members with empathy and professionalism. Strong communication and data-entry skills are essential.