Member Care & Access Navigator

PacificSource; Springfield (OR); Hybrid; USD 36,000 - 57,000; Full time

Job summary

PacificSource seeks a Member Support Specialist to work with the case management team, supporting members with complex psychosocial issues, navigating healthcare systems, and linking to community resources.

Role involves telephonic and in-person support, collaboration with care teams, and ensuring HIPAA-compliant documentation and referrals. Strong communication and organizational skills are essential.

Qualifications

• Excellent verbal and written communication skills.
• Experience in coordinating services in healthcare/community settings is preferred.
• Ability to work independently and as part of a team.

Responsibilities

• Coordinate with case managers to develop goals for members.
• Educate members on benefit structures and available resources.
• Serve as liaison between members and providers/agencies; arrange transportation and referrals.
• Assist with referrals, scheduling appointments, and transportation to medical visits.
• Participate in meetings and contribute to quality improvement initiatives.

Skills

Communication

Teamwork

Problem solving

Adaptability

Education

High school diploma or equivalent

Tools

Microsoft Office

CaseTrakker Dynamo

Job description

PacificSource seeks a Member Support Specialist to work with the case management team, supporting members with complex psychosocial issues, navigating healthcare systems, and linking to community resources.

Role involves telephonic and in-person support, collaboration with care teams, and ensuring HIPAA-compliant documentation and referrals. Strong communication and organizational skills are essential.