Life Sciences Experience Strategy Lead

Deloitte France; Denver (CO); On-site; USD 199,000 - 392,000; Full time

Job summary

Deloitte is seeking an Experience Design Strategy Senior Manager to lead client-facing engagements for Life Sciences, combining design strategy with digital product fluency and consulting leadership. The role involves guiding multi-team workstreams, shaping experience roadmaps, and delivering executive-ready recommendations for business and patient outcomes.

The position emphasizes AI-enabled workflows, strong stakeholder relationships, and the ability to translate insights into actionable

Qualifications

• 10+ years of experience delivering consulting engagements in experience design strategy, product strategy, service design, or human-centered design in commercial or digital environments
• 8+ years working with Life Sciences commercial teams in patient services, customer engagement, or commercial operations
• 8+ years in Life Sciences sector including patient journeys and provider engagement models
• 8+ years leading design-led innovation processes including design research, journey mapping, service blueprinting, or concepting
• 2+ years establishing AI-enabled workflows and driving AI adoption across teams and clients; building AI prototypes is a plus
• 8+ years working with digital product design and delivery teams including roadmap development and agile delivery

Responsibilities

• Lead multiple engagement workstreams that define experience and product strategy across patient services, customer engagement, and commercial operations for Life Sciences clients
• Partner with senior client stakeholders to define experience strategies and products that address business and patient and provider needs
• Translate business questions and user insights into design strategies, executive recommendations, digital product visions, and roadmaps
• Connect experience strategy to digital product delivery by aligning business needs and goals with product roadmaps, user stories, and implementation needs
• Lead working sessions, executive readouts, and deliverables while managing scope, timelines, risks, dependencies, and client needs
• Own the commercial success of engagements, including margin performance, forecasting, and ongoing financial management
• Partner with product, engineering, data, and business leaders to move engagements from concept through build, launch, and iteration
• Guide multiple teams in prioritization, trade-off decisions, dependency management, and release planning to drive delivery with speed and clarity
• Champion AI-enabled tools and modern ways of working across teams to accelerate research synthesis, concept development, and product planning
• Work alongside cross-functional peers and leaders to support practice growth through proposals, solution shaping, and thought leadership
• Champion and advocate for the role of experience design with clients and while coaching and developing teams

Skills

Leadership

Executive storytelling

Agile delivery

Stakeholder management

AI adoption

Team leadership

Product strategy

Job description

Deloitte is seeking an Experience Design Strategy Senior Manager to lead client-facing engagements for Life Sciences, combining design strategy with digital product fluency and consulting leadership. The role involves guiding multi-team workstreams, shaping experience roadmaps, and delivering executive-ready recommendations for business and patient outcomes.

The position emphasizes AI-enabled workflows, strong stakeholder relationships, and the ability to translate insights into actionable