Global Life Sciences CRM Delivery Lead

Deloitte France; Charlotte (NC); On-site; USD 163,000 - 322,000; Full time

Job summary

Deloitte seeks a Life Sciences CRM Global Delivery Lead Senior Manager to oversee end-to-end Salesforce transformations for biopharma and medtech clients, spanning commercial, patient services, and field excellence. You will shape strategy, requirements, and process design while leading cross-functional teams across time zones.

You will drive business development, craft proposals, and mentor practitioners, while promoting compliance, data privacy, and regulated controls in a complex industry.

Qualifications

• 10+ years in consulting or industry delivering CRM/engagement platforms for life sciences (biopharma or medtech).
• 7+ years delivering go to market strategy operations in the Life Sciences Industry.
• 5+ years in Global delivery governance managing clients, stakeholders and vendors across multiple time zones.
• Bachelor's degree (BA or BS) or 4 additional years of professional experience in lieu of a bachelor's degree.
• Ability to travel 50%, on average, based on the work you do and the clients and industries/sectors you serve.
• Limited immigration sponsorship may be available.

Responsibilities

• Lead global delivery management with CRM platform expertise across Salesforce transformations for biopharma and medtech clients.
• Shape business strategy, requirements and process design; guide cross-functional teams through delivery and adoption.
• Drive business development activities, craft proposals, and develop practitioners.
• Promote leading practices in compliance, data privacy, and regulated industry controls.

Skills

CRM Delivery

Global governance

Stakeholder management

Agile delivery

Education

Bachelor's degree

Tools

Salesforce

Snowflake

Tableau

Reltio

Job description

Deloitte seeks a Life Sciences CRM Global Delivery Lead Senior Manager to oversee end-to-end Salesforce transformations for biopharma and medtech clients, spanning commercial, patient services, and field excellence. You will shape strategy, requirements, and process design while leading cross-functional teams across time zones.

You will drive business development, craft proposals, and mentor practitioners, while promoting compliance, data privacy, and regulated controls in a complex industry.