Customer Success Manager, Beneficial Deployments - Life Sciences

Anthropic; New York (NY); Hybride; USD 200 000 - 265 000; Plein temps

Avantages offerts par ce poste

Competitive compensation

Generous vacation and parental leave

Flexible working hours

Office space in San Francisco

Résumé du poste

Anthropic is seeking a Customer Success Manager for Life Sciences to partner with research leaders and institutions, guiding adoption of Claude across a growing portfolio. You will drive product adoption, enablement, and value realization while shaping account strategy with executives and Applied AI partners.

You will lead diverse CS motions, from deep 1:1 engagements to cohort programs like webinars and hackathons, tailoring approaches to each top account’s priorities and governance needs.

Qualifications

• 6+ years in Customer Success, Technical Account Management, Solutions Engineering, or consulting
• 3+ years in life sciences research with exposure to new technologies
• Experience with life sciences organizations (academic institutes, foundations, biotech, pharma)
• Understanding of regulatory, risk, and compliance needs in the industry
• Experience managing strategic accounts and delivering one-to-many programs
• Strong cross-functional collaboration across Sales and technical partners
• Technical fluency in AI/ML concepts, APIs, and software implementation
• Data-driven, AI-first mindset with Claude-powered workflows in engagements
• Passion for AI safety, ethics, and societal benefit

Responsabilités

• Build strategic relationships with research leaders and program directors to align on priorities
• Collaborate with Account Executive and Applied AI partners on account plans
• Lead appropriate Customer Success motions for each account and priority
• Become an expert in Anthropic’s Claude for Life Sciences solutions
• Monitor usage and drive adoption and new applications for Claude
• Develop change management strategies for scientific and academic cultures
• Guide partners through launch foundations like SSO, provisioning and data handling
• Own account and success plans and run Quarterly Impact Reviews
• Create repeatable playbooks, templates, and health metrics for CS in life sciences

Connaissances

CS management

Life sciences

Strategic accounts

Cross‑functional collaboration

AI/ML concepts

Adoption metrics

Training & enablement

Change management

Formation

Bachelor’s degree

Description du poste

About Anthropic

Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.

About The Role

Join Anthropic as a Customer Success Manager for Life Sciences. You’ll be a strategic partner and trusted advisor to leading organizations working to accelerate scientific discovery, such as research institutes, academic medical centers, and scientific foundations. You’ll help these organizations harness the full potential of Claude through deep product expertise, use case discovery, and hands‑on guidance.

You’ll be part of a Research and Life Sciences account team pod, working as one team with your Account Executive and Applied AI partners. Together you’ll shape account strategy with you taking the lead on adoption, change management, and value realization.

This role doesn’t follow a single playbook. You’ll run a range of Customer Success motions, from deep 1:1 strategic partnership to one‑to‑many programs like webinars, hackathons, and cohort‑based enablement. You’ll choose the motion based on top account and customer priorities and the best way to solve for them.

The insights you gather will directly inform our research priorities, product development (including how Claude for Life Sciences evolves), and strategies for beneficial AI deployment. That makes you a key voice in how we build and deliver AI systems that accelerate science for the benefit of society.

Responsibilities

• Build trusting, strategic relationships with research leaders, scientists, principal investigators, and program directors to understand their scientific priorities, organizational goals, and impact objectives
• Partner closely with your Account Executive and Applied AI counterparts in the Research and Life Sciences pod on shared account plans, bringing in Product, Support, and other teams as needed
• Run the right Customer Success motion for each account and customer priority, whether that’s dedicated 1:1 engagement, cohort‑based onboarding, hackathons and build days, office hours, or researcher communities
• Become an expert in Anthropic’s products, especially Claude for Science, guiding organizations and their researchers and scientists to the right solutions and most impactful use cases
• Monitor usage patterns and proactively drive adoption, identifying optimization opportunities and new applications for Claude across your book of business
• Develop and execute change management strategies suited to scientific and academic cultures, including Train the Trainer programs, Center of Excellence development, and enablement that respects partner capacity, governance requirements, and decision‑making processes
• Guide partners through the technical and governance foundation for launch, including SSO and provisioning, workspace configuration, and data handling considerations for research and health data (such as HIPAA, IRB, and institutional data policies)
• Own account and success plans and run Quarterly Impact Reviews that document and quantify value realized, such as research productivity, time‑to‑insight, and cost savings, and partner with Marketing on success stories and reference accounts
• Establish the repeatable playbooks, templates, and health metrics that define what “great” looks like for customer success in life sciences at Anthropic

You may be a good fit if you have

• 6+ years of experience in Customer Success, Technical Account Management, Solutions Engineering, or consulting
• 3+ years of experience in life sciences research, with exposure to new technologies as a catalyst for accelerating progress
• Experience working directly with life sciences organizations, such as academic research institutions, research institutes, foundations, biotech, or pharma, and familiarity with how scientific research is conducted, funded, and governed
• An understanding of the regulatory, risk, and compliance needs of the industry
• Experience driving success across both consumption‑based and seat‑based business models, with an understanding of the expansion levers and success metrics for each
• Experience managing dedicated strategic accounts and delivering one‑to‑many programs, with the judgment to choose the right motion for the customer priority at hand
• Strong cross‑functional collaboration skills, including working as part of an account team with Sales and technical partners and advocating effectively for customer needs
• Technical fluency in AI/ML concepts, API integrations, and software implementation patterns, and the ability to explain them to audiences ranging from bench scientists and computational researchers to institutional leadership. Familiarity with scientific data types, research workflows, or bioinformatics tooling is a strong plus
• A data‑driven, AI‑first way of working, using adoption signals to guide decisions and building Claude‑powered workflows into how you engage partners
• Passion for both AI and accelerating scientific progress, with a strong interest in ensuring frontier AI systems are developed safely, ethically, and deployed to benefit society
• A knack for bringing order to chaos and an enthusiastic “roll up your sleeves” mentality. You are a true team player

The annual compensation range for this role is listed below.

For sales roles, the range provided is the role’s On Target Earnings (“OTE”) range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role.

Annual Salary

$200,000—$265,000 USD

Logistics

• Minimum education: Bachelor’s degree or an equivalent combination of education, training, and/or experience
• Required field of study: A field relevant to the role as demonstrated through coursework, training, or professional experience
• Minimum years of experience: Years of experience required will correlate with the internal job level requirements for the position
• Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices.
• Visa sponsorship: We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this.

We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification as listed. Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team.

How We’re Different

We believe that the highest‑impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large‑scale research efforts. And we value impact — advancing our long‑term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest‑impact work at any given time. As such, we greatly value communication skills.

The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences.

Come work with us!

Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues.

Guidance on Candidates' AI Usage: Learn about our policy for using AI in our application process.