Life Science Technical Account Manager

GenScript USA Inc.; Piscataway Township (NJ); On-site; USD 80,000 - 100,000; Full time

Job summary

GenScript USA Inc. is seeking a Technical Account Manager to provide account management and high-level technical support to customers. This role involves project management, project design, and proactive account management to strengthen customer relationships.

The ideal candidate will hold a relevant Master or Bachelor degree and possess exceptional communication skills, analytical abilities, and customer-centric orientation, thriving in a fast-paced team-oriented environment.

Qualifications

• Master degree preferred in cell biology, immunology, molecular biology, or peptide therapeutics.
• Bachelor degree required.
• Enjoy working in a fast-paced and team-oriented environment.

Responsibilities

• Provide primary business, technical and product/service advice to customers.
• Analyze customers’ needs and resolve troubleshooting issues.
• Maintain communication with customers and facilitate technical support.
• Organize and provide training for sales and external distributors.
• Demonstrate technical expertise at trade shows.

Skills

Excellent verbal and written communication skills

Customer-centered mindset

Analytical skills

Problem-solving skills

Organization skills

Attention to detail

Education

Master degree in a relevant life science discipline

Bachelor degree in a relevant field

Job description

Job Description

Technical Account Manager provides account management and high-level technical support to customers, serving as the primary technical source for supporting sales/marketing activities. Supported by Technical Account Associates, Technical Account Managers take full responsibility of the daily operation of customer service function to strengthen customer relationships and ensure customer satisfaction. The focus of work is in project management, project design, and proactive account management.

Responsibilities

• Provide primary business, technical and product/service advice to customers, including providing effective solutions to customer’s project inquiries and generating price quotes for project design.


• Analyze customers’ needs, resolve customers' troubleshooting and/or complaints with a technical issue and advise them of additional services and product solutions when necessary.


• Identify potential areas of concern for customers. Make recommendations based on recognizing customers’ current and future needs during continued business relationship.


• Maintain close communication with customers as well as facilitate communication with technical support when necessary.


• Collaborate with internal teams/departments to achieve sustainable growth.


• Organize and provide training for internal sales and external distributors by delivering presentations or/and demos.


• Demonstrate technical expertise when attending trade shows or exhibitions.

Qualifications

• Master degree in a relevant life science discipline is preferred, such as cell biology, immunology, molecular biology and peptide therapeutics. Bachelor degree is required.


• Exceptional verbal and written communication and presentation skills.


• Must be customer-centered and proactive/action-oriented.


• Excellent analytical skills & problem solving skills, able to grasp new concepts quickly.


• Strong organization skills with great attention to detail.


• Enjoy working in a fast-paced and team-oriented environment.