Territory Account Manager

Milestone Medical USA; Michigan; On-site; USD 70,000 - 90,000; Full time

Job summary

Milestone Medical USA is seeking a Territory Account Manager in Michigan to drive regional growth and customer satisfaction. This role involves managing customer accounts, executing sales initiatives, and maintaining CRM records. The ideal candidate should have over 5 years of sales experience preferably in healthcare and strong interpersonal skills. A bachelor's degree is preferred along with proficiency in Salesforce. The position involves extensive travel (up to 75%) within the territory. Excellent organizational skills and attention to detail are essential.

Qualifications

• 5+ years of sales experience—preferably in healthcare, laboratory products, or life sciences.
• Strong organizational skills and proactive approach to managing priorities.
• Ability and willingness to travel extensively within the assigned territory.

Responsibilities

• Managing customer accounts and executing sales initiatives.
• Maintaining records in the company CRM for all accounts and leads.
• Preparing sales reports and collaborating cross-functionally.

Skills

Sales experience in healthcare or life sciences

Strong interpersonal and communication skills

Organizational skills and attention to detail

Proficiency in Microsoft Office

Education

Bachelor’s degree (preferred)

Tools

Salesforce

Job description

The Territory Account Manager reports to the Head of Sales & Strategic Partnerships EAST and plays a key role in driving regional growth and customer satisfaction. This role provides hands‑on exposure to all aspects of the sales process—from lead generation and customer engagement to installations, demonstrations, and follow‑ups.

The position is designed for individuals who are eager to learn, highly self‑motivated with a personal emphasis on continued professional growth and dedicated to customer success. An individual with an entrepreneurial mindset will thrive in this role.

Key Responsibilities

• Managing customer accounts, identifying opportunities, and executing sales initiatives
• Maintain accurate and up‑to‑date records in the company CRM (Salesforce) for all accounts, contacts, leads, and opportunities within the assigned territory
• Exited about cold calling
• Assist with customer visits, demos, and product installations—helping coordinate logistics, materials, and follow‑up communications
• Follow up on all assigned leads within the timelines specified in company policy
• Help prepare sales reports, presentations, and forecasts for leadership review
• Develop foundational relationships with customers, addressing routine questions and escalating complex needs to senior team members
• Represent Milestone at trade shows and professional conferences within the region and across North America, as needed
• Collaborate cross‑functionally with internal departments (Sales, Marketing, Service, Applications, etc.) to ensure customer success and brand recognition
• Provide regular updates to the Head of Sales and Strategic Partnerships on sales activities, progress, and challenges within the region
• Adapt to changing customer needs, market conditions, and internal priorities
• Learn and maintain a strong understanding of the full product portfolio and its value for both anatomic pathology and operating room customers
• Support account mapping, territory research, and strategic initiatives to expand market presence and identify growth opportunities
• Ensure adherence to company policies, industry regulations, and ethical standards

Qualifications & Experience

• 5+ years of sales experience —preferably in healthcare, laboratory products, or life sciences
• Hardcore, overachiever, eager to learn and always ready to support both the internal team and customers
• Strong interpersonal and communication skills, with the ability to engage effectively across various customer levels (technical staff, clinicians, and administrators)
• Strong organizational skills and attention to detail, with a proactive approach to managing multiple priorities
• Computer proficiency, including Microsoft Office (Outlook, Word, Teams, OneDrive, Excel, PowerPoint)
• Experience with CRM systems (Salesforce) preferred
• Ability to work independently while taking direction from management
• Ability and willingness to travel extensively within the assigned territory (up to 75% of the time, overnight stays included)
• Current and continued residence in assigned territory
• Valid U.S. driver’s license and ability to drive in all states within the territory, required
• Valid U.S. passport (required for occasional international travel, including visits to company headquarters in Italy), required

Education/Training

• Bachelor’s degree preferred (focus in life sciences, business, or related field)
• Equivalent experience or training may be considered for qualified candidates

Employment Requirement

• Successful completion of pre‑employment background check and drug screening through a third‑party provider.
• Willingness to submit to random drug screening through third party provider, upon request, from time to time throughout the duration of employment.