Key Account Manager

RedBrick Staffing; Town of Florida (NY); On-site; USD 65,000 - 90,000; Full time

Job summary

RedBrick Staffing in New York seeks an Account Manager to serve a key portfolio of clients in biotech and life sciences. You will act as a liaison, build durable relationships, and deliver white-glove service to ensure client satisfaction.

Collaborating with cross-functional teams, you will identify growth opportunities, support QBRs and strategic plans, and provide feedback for continuous improvement. Strong CRM and MS Office skills are required.

Qualifications

• 2+ years of experience in account management, customer success, and/or client management within biotech, medical devices, life sciences, or pharmaceuticals.
• Customer-centric mindset with a proven ability to build and maintain long-term client relationships.
• Strong problem-solving skills, ownership mindset, and sense of urgency.
• Proficiency with CRM systems and Microsoft Office.

Responsibilities

• Act as primary liaison for a key portfolio of clients – provide a personalized, white glove service
• Develop healthy, long-term relationships with clients
• Engage in proactive relationships with clients to ensure total satisfaction
• Partner cross-functionally with various teams within the organization to deliver excellent customer service and address client needs
• Identify opportunities to expand existing client relationships
• Provide feedback to management for continuous improvement initiatives
• Support QBRs and strategic business plans to ensure the meeting of company-wide goals
• Other duties as assigned

Skills

Account management

Customer success

Client management

Relationship building

Problem solving

Tools

CRM systems

Microsoft Office

Job description

• Act as primary liaison for key portfolio of clients – provide a personalized, white glove service
• Develop healthy, long-term relationships with clients
• Engage is proactive relationships with clients to ensure total satisfaction
• Partner cross-functionally with various teams within the organization to deliver excellent customer service and address client needs
• Identify opportunities to expand existing client relationships
• Provide feedback to management for continuous improvement initiatives
• Support QBRs and strategic business plans to ensure the meeting of company-wide goals
• Other duties as assigned

Job Requirements:

• 2+ years of experience in account management, customer success, and/or client management within biotech, medical devices, life sciences, or pharmaceuticals.
• Customer-centric mindset – Proven success in building & maintaining long-term client relationships
• Ability to be a problem-solver and take ownership
• High sense of urgency
• Strong attention to detail and organizational skills
• Ability to identify business development opportunities
• Ability to identify trends and gain insight from data
• Proficient with CRM systems & Microsoft Office