Life-Saving Medical Dispatcher — Final Mile

OnWay Transport LLC; Roseville (MI); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Competitive pay

Full training provided

Meaningful work

Job summary

OnWay Transport LLC in Roseville, MI is seeking a skilled Dispatcher to manage the final mile transport of urgent, life-saving medical deliveries. This role demands precision, clear communication, and the ability to solve problems quickly in a high-pressure environment.

You will serve as the primary liaison between clients and independent contractors, coordinate real-time routes, and log activity in the operations system. Training and growth opportunities are provided.

Qualifications

• Excellent verbal and written communication under pressure.
• Experience in logistics, dispatching, transportation, or customer service preferred.
• Multitask and prioritize in a fast-paced environment.
• Computer proficiency; experience with dispatch software is a plus.
• Flexible to rotating shifts including evenings, overnights, and weekends.
• Reliable, punctual, and highly detail oriented.
• High school diploma required; college degree preferred.

Responsibilities

• Coordinate dispatch of medical couriers for on demand, STAT, and scheduled deliveries.
• Serve as the primary contact for clients throughout each active delivery.
• Monitor routes in real time and resolve delays or coverage gaps.
• Communicate with drivers to ensure strict chain of custody.
• Log all dispatch activity in the operations management system.
• Escalate urgent requests to ensure zero miss response times.
• Maintain HIPAA compliance and healthcare regulations.
• Support routing efficiency and client satisfaction metrics.

Skills

Communication skills

Logistics experience

Dispatching experience

Customer service

Multitasking

Flexible hours

Reliability

Education

High school diploma

Associate or Bachelor’s degree preferred

Tools

Dispatch software

Job description

OnWay Transport LLC in Roseville, MI is seeking a skilled Dispatcher to manage the final mile transport of urgent, life-saving medical deliveries. This role demands precision, clear communication, and the ability to solve problems quickly in a high-pressure environment.

You will serve as the primary liaison between clients and independent contractors, coordinate real-time routes, and log activity in the operations system. Training and growth opportunities are provided.